Assistant Branch Manager

Shore United Bank•Centreville, MD

17d•Onsite

About The Position

Shore United Bank is seeking an Assistant Branch Manager, referred to internally as a Branch Operations Manager, to support the overall management and operational effectiveness of its Commerce Street branch in Centreville, Maryland. The position partners with the Branch Manager to ensure efficient processes, regulatory compliance, and high-quality customer service; drive branch performance and business development; and provide leadership and guidance to branch staff. It also supports operational excellence, risk management, employee development, and the bank’s growth and service objectives. This is a full-time, exempt role. The normal workweek is Monday through Friday with rotating Saturdays; the branch is closed Sundays and federal holidays. Work schedules may vary with business needs, and occasional additional hours—including early mornings, evenings, or weekends—may be required. The position works in a branch office and uses standard office equipment as well as cash and coin counters and, in some cases, a teller cash recycler. Compensation is listed at $58,656 to $70,000 annually, with the final offer dependent on factors including experience, skills, and licensure.

Requirements

Bachelor’s degree in a related field or equivalent banking experience.
At least three years of experience in a branch role.
Strong knowledge of bank products and services.
Working knowledge of consumer and mortgage loans.
Demonstrated supervisory experience and ability to lead, manage, and develop a team.
Federal NMLS license, or ability to obtain the license following hire.
Ability to stand, walk, and move throughout the branch for extended periods; perform routine office tasks; communicate effectively; interact with customers and team members; and manage multiple tasks in a fast-paced environment.
Manual dexterity and ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin or currency.
Successful completion of required pre-employment screening, including background and credit checks, employment-history verification, and any other screenings required for the position.

Responsibilities

Support the Branch Manager in overseeing the branch’s daily workflow.
Assist the Branch Manager in implementing business development strategies and reaching branch goals.
Process customer loan requests within the authority established by Loan Policy; take applications and respond to routine inquiries about loans, rates, and payment schedules.
Make business development calls to prospective customers and current customers to strengthen relationships.
Help the Branch Manager achieve profit, performance, and customer service goals.
Perform Personal Banker, Branch Banking Supervisor, or Branch Banking Specialist duties as needed.
Investigate, analyze, and resolve customer problems and concerns, ensuring customer needs are met.
Ensure the branch complies with operating policies, procedures, and external regulatory requirements.
Ensure branch facility and maintenance needs are addressed.
Help monitor branch financial activities, conduct audits, review and prepare reports, and manage branch cash levels.
Manage branch operations when the Branch Manager is absent.
Prepare and coordinate staff schedules.
Monitor, approve, and manage employee timekeeping for payroll.
Provide timely, constructive performance evaluations for directly supervised employees.
Keep personnel informed about relevant policies and procedures.
Meet regularly one-on-one with team members to develop and mentor staff.
Conduct regular branch team meetings and morning huddles.
Complete required regulatory and compliance training, including BSA, CRA, and ECOA training, by applicable deadlines, and support policies and practices that promote risk management, safety, and regulatory adherence.
Demonstrate the company’s core values and principles through behavior, actions, and decisions.