Assistant Branch Manager

Sunflower Bank NA•Golden, CO

19h•$21 - $24•Onsite

About The Position

Sunflower Bank, N.A. is hiring an Assistant Branch Manager for its Golden, Colorado location. The Assistant Branch Manager assists the Branch Manager with overseeing the branch’s retail growth and profitability. The role supports sales and production by coaching and developing staff, establishing and maintaining excellent customer service, controlling expenses, coordinating staff activities, and contributing to the overall operation of the branch. The position also involves staffing and performance management, developing customer relationships and sales, monitoring regulatory and policy compliance, managing daily branch activities and cash requirements, supporting branch security, and ensuring deposit, cash, and online posting differences are reviewed and corrected daily. The hourly rate is $21.00–$24.00, depending on knowledge, skills, abilities, experience, and location.

Requirements

Two to five years of similar or related experience is preferred.
Sound judgment and decision-making skills.
Proficiency with math calculations.
Computer proficiency in a Microsoft Windows environment.
Excellent verbal, telephone, and written communication skills.
Sales ability and persuasiveness.
Interpersonal skills involving trust, diplomacy, courtesy, and tact.
Strong customer service, sales, leadership, teamwork, and management skills.
Working knowledge of bank operations.
Ability to develop and achieve group goals in accordance with defined parameters.

Nice To Haves

Two to five years of similar or related experience.

Responsibilities

Hire, train, direct, and communicate performance expectations to employees; evaluate performance and recommend promotions, transfers, and salary adjustments; address performance problems, including termination when appropriate.
Maintain a qualified branch staff consistent with the approved allocation, including managing and placing a floater pool when available.
Develop and coach staff to provide excellent customer service, resolve customer complaints, and lead by example.
Engage, motivate, and lead staff to achieve branch goals.
Grow the branch’s customer base and product usage by identifying cross-selling and referral opportunities; promote, refer, sell, and cross-sell bank products and services, including appropriate deposit, trust brokerage, insurance, and credit products and services.
Monitor the teller line for compliance with banking regulations and Bank policies, and take action to resolve compliance issues.
Schedule and monitor daily staff activities, including transaction approvals.
Order daily cash requirements and manage bank vault and staff cash limits.
Uphold security policies and procedures and provide primary support for the branch Security Coordinator.
Ensure deposit, cash, and online posting differences are reviewed and corrected daily.
Provide backup for staff as needed and uphold all staff responsibilities.
Assist the Branch Manager in supporting branch retail growth and profitability, maximizing sales and production, controlling expenses, and coordinating branch operations.