Assistant Branch Manager

Woodforest National Bank•Romeoville, IL

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You help execute retail sales and marketing strategies, coach team members, and ensure consistent delivery of the Woodforest Experience. The role calls for a hands-on leader who balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling Woodforest’s Core Values of Ownership, Service, Community, and Integrity. You support sales, marketing, customer acquisition, branch operations, and community outreach. You also coach and mentor team members, assist with scheduling and workflow, and perform branch servicing duties as needed. This full-time position may involve supporting nearby branches within approximately 45 miles as business needs require. Working conditions include standing most of the time and may involve walking, moving, bending, stooping, or sitting briefly, and occasionally lifting and carrying items up to 30 lbs. A mobile device compatible with the Cisco Duo app is required for secure authentication.

Requirements

At least 3 years of relevant and transferable sales and/or customer service experience; alternatively, an associate degree and 2 years of such experience, or a bachelor's degree and 1 year of such experience.
High school diploma or equivalent required.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment and with outside sales.
Proactive approach to seeking business outside the branch; goal-oriented, disciplined, and able to work as a team leader.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours based on business needs and demonstrated reliability.
Effective problem-solving, composure, and a positive attitude when interacting with customers and colleagues.
Ability to learn products, services, policies, procedures, and regulatory guidelines, and to engage in sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organization and prioritization skills, with the ability to multitask accurately in a fast-paced environment.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to support retail growth, deposit performance, and customer acquisition.
Contribute to branch sales goals through customer engagement, referrals, and marketing efforts.
Support branch operations and ensure compliance with policies, procedures, audits, and cash controls.
Engage customers professionally, resolve concerns, and deliver a consistent customer experience across teller, platform, and digital interactions.
Coach team members to identify customer needs and recommend relevant banking products and services.
Promote a technology-forward retail banking experience for customers and team members.
Participate in community engagement and retail marketing activities; build relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
Uphold ethical standards, regulatory requirements, customer confidentiality, and privacy; foster trust, transparency, and respect within the team.
Serve as a visible role model for performance, conduct, and customer experience expectations.
Coach, mentor, and develop team members through observation, feedback, and on-the-job support.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and stewardship of branch resources.
Support nearby branches within approximately 45 miles as business needs require.