Assistant Branch Manager
About The Position
The Assistant Branch Manager provides day-to-day operational management of a branch, ensures adherence to bank policies and procedures, and supervises branch personnel, including tellers and financial services representatives. The role provides leadership and guidance to support associate engagement and development while helping ensure efficient customer service and branch performance. The position assists with branch operations, staff coaching and scheduling, hiring and performance matters, recruitment and training, customer concerns, and completion of new-account and teller activities as needed. It also supports compliance, audit, and security standards through quarterly unit assessments and team adherence to applicable policies and procedures.
Requirements
- High school diploma or equivalent required.
- At least two years of banking experience required.
- Customer service experience required.
- Excellent leadership, interpersonal, and customer service skills.
- Strong organizational skills and a high degree of accuracy.
- Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
- Team-oriented, positive attitude, and ability to work well with others.
- Strong oral and written communication skills.
- Excellent problem-solving skills.
- Computer skills, including operation of a personal computer and Microsoft Word and Excel.
- Use of Google Suite, IBS, and Salesforce.
- Notary license where applicable.
Nice To Haves
- Bachelor’s degree in a business-related field or equivalent experience, or an equivalent combination of education and experience.
- Experience working in an environment with individual and team goals.
- Previous supervisory experience.
Responsibilities
- Assist with supervision of day-to-day operations of new-account desks and teller and servicing areas.
- Coach associates, create schedules, address service breakdowns, and work with the Branch Manager on hiring and performance issues.
- Partner with the Branch Manager to direct branch associates and ensure complete and efficient customer service.
- Observe, monitor, and coach branch staff on cross-selling, referral goals, and overall branch performance.
- Ensure that company policies and procedures pertaining to branch operations are followed.
- Handle customer concerns and escalate them to the Branch Manager as needed.
- Assist with coordinating recruitment and training of branch staff.
- Complete new-account and teller activities as needed.
- Complete assigned projects and other miscellaneous duties.
- Complete quarterly unit assessments and ensure team adherence to policies and procedures relating to compliance, audit guidelines, and security standards.
- Assist with supervision of branch staff.
- Perform other duties as assigned.
Benefits
- Annual paid volunteer time off.
- Charitable-matching opportunities.
- An array of benefits.
- Professional growth opportunities and the opportunity to chart a career path.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
