Assistant Branch Manager

NBT Bank•Rochester, NY

11d•$23 - $30

About The Position

The Assistant Branch Manager supports the Branch Manager by supervising daily branch activities, ensuring high-quality customer service, coaching and developing staff, and demonstrating the bank’s core values. The role maintains a focus on sales activities and results, monitors and controls compliance risks and operational exposure, and assists with managing the branch budget. The Assistant Branch Manager helps build a motivated, high-performing team through recruitment, training, development, and regular coaching and career-development conversations. The role coaches staff on sales and service, supports individual and team goals, and develops decision-making and business-development skills in preparation for additional leadership responsibilities. Working with the Branch Manager and business partners, the Assistant Branch Manager identifies relationship opportunities and delivers consumer and small-business solutions through needs-based conversations. The role refers customers to appropriate partners, resolves customer issues, oversees branch operations and compliance controls, and helps manage budget-related items. It also represents the bank in the local market through civic and community organizations.

Requirements

A four-year college degree or equivalent retail, retail banking, or financial services experience.
Excellent listening and communication skills.
Organizational, interpersonal, and customer-relations skills.
Ability to function in a fast-paced, ever-changing environment.
Leadership skills.
Problem-solving and decision-making skills.
PC skills.
NMLS certification required, or ability to obtain it upon hire.

Nice To Haves

Three years of retail banking experience preferred.
Business development and outside business sales experience preferred.

Responsibilities

Support the Branch Manager in supervising daily branch activities and delivering high-quality customer service.
Recruit, train, coach, and develop branch staff; conduct regular and quarterly coaching and career-development conversations.
Propose salary recommendations to the Branch and Market Manager for approval.
Coach branch staff on sales and service and participate in efforts to achieve individual and team goals.
Develop decision-making and business-development skills in collaboration with the manager.
Work with the Branch Manager and business partners to identify and establish new relationship opportunities.
Use knowledge of consumer and small-business products and services to assess customer needs and deliver appropriate solutions.
Refer customers to business partners to address current and future needs.
Resolve customer issues and complaints while maintaining responsiveness and customer satisfaction.
Oversee branch operations, compliance, and risk controls, including team awareness of information security and fraud risk.
Work with the Branch Manager to support branch profitability by managing FTEs, fee waivers, and other budget-related items.
Represent the bank in the local market through a leadership role with civic and community organizations.
Perform other duties as required.

Benefits

At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for eligible high-deductible health plan participants.
Dental and vision coverage.
Flexible spending accounts for healthcare and dependent care expenses.
Employer-paid short- and long-term disability coverage, with an option to purchase additional long-term coverage.
Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary hospital, accident, and critical illness coverage.
401(k) plan with employer matching, optional Roth 401(k), and a pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program.
Pet insurance.
Banking services benefits and financial planning assistance.
Wellness initiatives and flexible work arrangements.
Development programs and tools for career growth.
Competitive compensation and performance-based incentives.
Part-time employees working 20 or more hours per week are eligible for medical, dental, vision, voluntary benefits, and paid parental leave.
Part-time employees are eligible for retirement plans, including 401(k) matching and pension eligibility for employees working at least 1,000 hours in a calendar year, paid sick and safe leave, Employee Assistance Program, and banking services benefits.