Assistant Branch Manager ($1,000 Hiring Bonus)
About The Position
Assists the Branch Manager in ensuring the profitability, administration, and supervision of branch sales and operations within established policies and guidelines. Creates and fosters a branch culture that promotes teamwork, service excellence, relationship building, and staff professionalism. Trains, supports, leads, and coaches staff in sales, service, and lending processes and procedures to achieve branch and individual performance goals and to develop skills in product knowledge, sales, and customer service. Generates defined reports to track actual performance to defined sales and services goals, member satisfaction, and new business development. Responsible for the direct supervision of day-to-day branch operations. Coordinates work schedules, allocates workload, and provides oversight, guidance, and assistance to branch personnel. Trains branch staff in operational processes and procedures; monitors staff performance and recommends personnel actions; assists staff in complex situations and problem escalation; and recommends changes for continuous process improvement. Assists in SEG servicing and assumes back-up responsibilities for Branch Manager as needed.
Requirements
- Bachelor’s degree (BA/BS); four (4) years related experience and/or training; or equivalent combination of education and experience.
- One (1) year loan underwriting experience.
- Knowledge in the use of word processing and spreadsheet programs.
- Supervisory experience.
- NMLS License.
- Valid Driver’s License and access to a motor vehicle.
- Credit must be in good standing.
- Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
Responsibilities
- Ensuring the profitability, administration, and supervision of branch sales and operations.
- Creating and fostering a branch culture that promotes teamwork, service excellence, relationship building, and staff professionalism.
- Training, supporting, leading, and coaching staff in sales, service, and lending processes and procedures.
- Generating reports to track performance, member satisfaction, and new business development.
- Directly supervising day-to-day branch operations.
- Coordinating work schedules, allocating workload, and providing oversight, guidance, and assistance to branch personnel.
- Training branch staff in operational processes and procedures.
- Monitoring staff performance and recommending personnel actions.
- Assisting staff in complex situations and problem escalation.
- Recommending changes for continuous process improvement.
- Assisting in SEG servicing.
- Assuming back-up responsibilities for Branch Manager as needed.
Benefits
- $1,000 Hiring Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
