Assistant Branch Manager

Liberty Bank - CT•Simsbury, CT

32d•$35 - $42

About The Position

The Assistant Branch Manager oversees day-to-day branch operations and partners with the Branch Manager to achieve Liberty Bank’s business objectives. The role focuses on delivering quality customer experiences, growing market share, developing banking relationships, and implementing strategic sales activities through teammate coaching, proactive outreach, and networking. It also ensures that operational, compliance, loss-prevention, and security controls are followed. The position manages branch account and deposit portfolios, customer relationships, operating costs, revenue, and expenses. It resolves complex customer-service issues, supports teammate development and may oversee human resources activities. The Assistant Branch Manager represents Liberty Bank in the community, helps maintain appropriate staffing and branch facilities, and ensures teammates understand and follow internal policies and applicable regulations. Satellite Assistant Branch Managers also make weekly, pre-scheduled in-person business calls. The role requires availability to work weekends and/or extended hours as needed, travel, and NMLS registration under the SAFE Act of 2008. The stated salary range is $34.50–$42.40; employees are also eligible for performance-based annual incentives.

Requirements

College degree or equivalent work experience.
Minimum of 1 year of sales management experience in the retail and/or financial services industry is listed as preferred.
Strong people leadership skills and the ability to engage, motivate, and develop teammates.
Ability to coach and mentor teammates to achieve sales goals and objectives.
Ability to develop new and existing business relationships, including disciplined weekly business calling as expected.
Ability to think strategically and help the Branch Manager execute organizational direction, priorities, and goals.
Excellent verbal and written communication, problem-solving, decision-making, and time-management skills.
Strong attention to detail and concern for accuracy.
Ability to make sound decisions while balancing risk and superior customer experience.
Well-organized self-starter with the ability to forecast and plan effectively.
Proficiency with Microsoft Office products, including Excel, Word, and PowerPoint, and position-specific software as required.
Comprehensive knowledge of branch business operations and retail services.
Knowledge of digital banking and branch-banking technology.
Ability to manage multiple ad hoc assignments.
Availability to work weekends and/or extended hours as required to run the business.
NMLS registration under the SAFE Act of 2008.
Ability to travel.
Keyboard dexterity and ability to lift or carry up to 25 lbs.

Nice To Haves

At least 1 year of sales management experience in the retail and/or financial services industry.

Responsibilities

Oversee daily branch operations and provide prompt retail services while participating in operational and business development activities.
For Satellite Assistant Branch Managers, conduct weekly pre-scheduled in-person business calls to acquire and deepen business relationships.
Achieve individual sales goals through product and service knowledge, teammate coaching, consistent behaviors, and accountability.
Manage the assigned branch’s account and deposit portfolios, maintain relationships with top customers, and seek to grow and retain those relationships.
Improve operating efficiencies and control costs; manage revenue and expenses against the assigned budget.
Ensure audit controls and regulatory guidelines are followed to protect the Bank from risk and exposure.
Resolve complex customer-service issues and respond promptly and appropriately to reasonable customer requests.
Develop new business relationships and represent Liberty Bank at professional associations and community networking events.
May oversee human resources activities, including recruiting, onboarding, training, work delegation, performance appraisals, promotions, career development, and salary recommendations.
Support teammates’ career growth through development planning, coaching, and training.
Promote a positive branch culture, communicate and model the Bank’s mission, values, and direction, and maintain effective interdepartmental relationships.
Keep teammates informed of changes to internal policies and procedures and ensure compliance with state and federal regulations.
Follow Liberty Bank policies, standards, operational controls, and legal, corporate, and regulatory procedures to safeguard customer and bank assets.
Promote Liberty Bank’s image and maintain effective business relationships with customers and staff, serving as a liaison between the branch and corporate departments.
Participate in community events and build relationships that benefit the Bank.
Staff the branch appropriately and maintain schedules that provide adequate coverage.
Apply knowledge of banking laws and regulations and respond effectively and promptly to organizational, business, and regulatory changes.
Create a collaborative environment that encourages constructive suggestions, innovation, and efficiency.
Ensure branch facilities and equipment are well maintained.
Analyze problems and develop sound strategies for branch management.
Perform other duties as requested.