Assistant Branch Manager

Ridgewood Savings Bank•City of Yonkers, NY

2d•$66,300 - $76,059

About The Position

The Assistant Branch Manager supports daily branch operations, supervises branch personnel, and helps ensure customers are served in accordance with bank policies and regulatory requirements. The role includes staffing and payroll administration, employee coaching and development, customer complaint resolution, sales performance support, operational controls, compliance monitoring, and branch financial reporting. The Assistant Branch Manager also manages the branch in the Branch Manager’s absence.

Requirements

High school diploma or GED equivalent.
Minimum of three to five years of bank operations experience.
Demonstrated ability to supervise effectively and build and maintain rapport with management and subordinates; generally equivalent to two years of supervisor experience.
Demonstrated knowledge of bank products and services and associated software and programs, including Microsoft Office.
Demonstrated ability to identify, investigate, and resolve problems concerning customer accounts and transactions.
Demonstrated ability to manage in a sales environment, including staff coaching, skills transfer, and conducting individual development plan meetings and branch sales meetings.
Outstanding oral and written communication skills.

Nice To Haves

Two to four years of college preferred.

Responsibilities

Supervise branch personnel, including training, coaching, disciplining, and evaluating, to maintain productivity.
Direct daily branch operations and guide staff in serving customers in accordance with regulatory requirements.
Coordinate weekly staffing schedules, review and submit payroll, and document and report attendance to Human Resources.
Investigate and follow up to ensure staff comply with bank policies and procedures; conduct monthly operational meetings and ensure regulatory compliance.
Resolve customer complaints and needs that exceed subordinates’ authority by analyzing situations and making decisions.
Promote sales performance and customer satisfaction by conducting sales meetings, transferring skills, and creating and monitoring individual development plans.
Review and settle in-clearing check items by examining account history and paying or returning rejected items in accordance with Regulation CC.
Review daily printouts required by bank policy to help prevent financial loss and monitor suspicious activity in accordance with BSA and other regulatory requirements.
Inspect automated teller machines and ensure security cameras function properly; maintain dual control and appropriate security procedures.
Ensure Currency Transaction Reports are completed daily and submitted on time; review business profiles for complete documentation and submit the quarterly compliance report for BSA requirements.
Administer signature guarantees under Securities Transfer Agents Medallion Program guidelines.
Complete monthly State of the Branch and General Ledger Reconciliation reports to review branch financial activity and ensure required actions are conducted.
Manage the branch in the Branch Manager’s absence.