Assistant Branch Manager

Central Bancompany • Moberly, MO

7d

About The Position

The Assistant Branch Manager assists the Branch Manager with sales and sales management, customer service, and the facility’s daily operations, and assumes responsibility for the branch when the Branch Manager is absent. The role performs teller and customer service representative duties while leading staff, promoting the bank’s products and services, educating customers and employees, and resolving customer concerns. The Assistant Branch Manager provides operational guidance to staff, supports communication across departments, and keeps the Manager informed about branch activities. The position also serves as a liaison between customers and loan officers, drawing on general knowledge of installment lending.

The role helps drive facility referrals and sales, participates in the full sales process, works toward personal monthly sales goals, and coaches and motivates employees toward branch goals. It oversees branch operations, including staffing, cash levels, audits, security, compliance, loss prevention, and staff development. The Assistant Branch Manager promotes accurate and efficient work and Legendary Service for customers and coworkers, and complies with applicable banking regulations, including the Bank Secrecy Act and information security requirements. Tellers, Financial Associates, and Customer Service employees report indirectly to this role for questions and problems.

Requirements

• Bachelor’s degree in business or a related field, or an equivalent combination of education and training.
• At least 2 years of banking experience.
• At least 1 year of management experience is referred.
• Previous sales experience required.
• Advanced knowledge of teller and new account functions, bank regulations, bank policies and procedures, and bank products and services.
• Strong attention to detail and ability to work accurately.
• Excellent oral and written communication skills and strong customer relations skills.
• Ability to work cooperatively, positively, and professionally with employees and customers.
• Good judgment and ability to handle confidential information, analyze information quickly and accurately, and make decisions.
• Demonstrated ability to proactively assume additional responsibilities, duties, or projects.
• Successful completion of in-house training programs.
• Computer skills, including email, printer, copier, and Microsoft Office.
• Ability to use an image scanner, cash counting machine, cash dispensing machine, and coin counter.

Responsibilities

• Assist the Branch Manager with sales and sales management, customer service, and day-to-day facility operations; assume responsibility for the branch in the Manager’s absence.
• Act as a teller and customer service representative, including helping customers, processing transactions, balancing a teller drawer, assisting tellers with problem-solving and decisions, and explaining policies and procedures.
• Promote bank products and services to current and potential customers, provide customer education, open and close accounts, resolve complaints, and refer customers to other departments.
• Lead, coach, and motivate employees; provide a positive example and support the development of knowledgeable, well-trained staff.
• Help meet personal monthly sales goals and facility-wide sales goals, and implement the teller referral model.
• Oversee branch operations, including opening and closing the facility, buying and selling money, maintaining branch cash levels, performing teller cash box audits, and monitoring night depository agreements.
• Monitor security and compliance issues, complete branch audits, oversee information security, and support loss prevention.
• Maintain daily communication with direct-report and other-department employees, respond to customer and employee needs, and keep the Branch Manager informed about facility activities.
• Serve as a resource to staff on operational and customer issues, using discretion and good judgment; interact with bank employees to fulfill customer and employee requests.
• Use general knowledge of installment lending to act as a liaison between customers and loan officers.
• Understand the role and follow proper procedures in the event of a robbery.
• Comply with banking regulations applicable to the job, including Bank Secrecy Act and information security initiatives.
• Complete other tasks as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager