Assistant Branch Manager

White Cap Management•Carrollton, TX

About The Position

White Cap is hiring an Assistant Branch Manager to support branch sales and operations at a North American distributor serving professional contractors and construction projects. The role supports the talent acquisition, development, and retention of branch associates and manages the branch when the Branch Manager is absent. It assists with strategies to increase sales and profitability and coordinates procurement, inventory control, shipping and receiving, warehousing, and sales in accordance with organizational policies and procedures. The Assistant Branch Manager resolves branch-level problems, investigates customer complaints and inventory discrepancies, and makes needed operational or resource adjustments. The role also serves customers and supports counter and inside sales as needed, ensures sales orders are billed accurately and promptly, and schedules staff while analyzing budgets and variances. The position requires consistent operation of a company or personal vehicle for more than 20% of the average work week. An acceptable Motor Vehicle Record report is required if selected.

Requirements

Generally, 5 or more years of experience.
An acceptable Motor Vehicle Record report is required if selected for the position.

Nice To Haves

Experience in construction supply, building materials, or industrial distribution environments.
Working knowledge of branch operations, including inventory control, order fulfillment, and warehouse processes.
Experience supporting or leading front-line teams in warehouse, counter, or inside sales settings.
Demonstrated ability to resolve customer issues and operational challenges in a fast-paced environment.
Proficiency with ERP or order management systems; Oracle is preferred.
Understanding of sales drivers, margins, and branch-level performance metrics.
Familiarity with safety standards and working in OSHA-regulated environments.
Bilingual Spanish/English skills.
Forklift experience.

Responsibilities

Support the talent acquisition, development, and retention of branch sales and operations associates.
Manage the branch in the Branch Manager’s absence.
Assist the manager in developing strategies to drive branch sales and profitability.
Assist with coordinating procurement, inventory control, shipping and receiving, warehousing, and sales in accordance with organizational policies, principles, and procedures.
Solve problems at the branch level.
Investigate customer complaints involving damaged items, overcharges, and shipment or delivery delays.
Make necessary resource adjustments.
Manage branch-level operational problems, investigate inventory discrepancies, and make adjustments as required.
Serve customers and support counter and inside sales functions as necessary.
Ensure sales orders are billed correctly and in a timely manner.
Schedule staff and analyze budgets and variances.
Perform other duties as assigned.
Operate a company or personal vehicle consistently for more than 20% of the average work week.