Assistant Branch Manager

Woodforest National Bank•Canton, OH

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. The role involves helping execute retail sales and marketing strategies, coaching team members, and ensuring consistent delivery of the Woodforest Experience. You are expected to balance customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. The position includes hands-on branch servicing as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits. You may also support nearby branches within approximately 45 miles as business needs require. This is a full-time role, and the employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

At least 3 years of relevant and transferrable sales and/or customer service experience; alternatively, an Associate’s degree and 2 years of such experience, or a Bachelor’s degree and 1 year of such experience.
High school diploma or equivalent.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to work flexible or extended hours based on business needs and demonstrated reliability.
Proactive approach to seeking business outside the branch.
Goal-oriented, disciplined, team-focused leadership style, with sales aptitude and comfort with outside sales.
Openness to direct coaching and feedback.
Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and internal team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to operate the branch with a business-owner mindset, supporting retail growth, deposit performance, and customer acquisition.
Drive individual and team contributions to branch sales goals through proactive customer engagements, referrals, and marketing efforts.
Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls.
Deliver the Woodforest Experience by engaging customers professionally, resolving concerns effectively, and maintaining a strong presence in the branch.
Coach and support team members in identifying customer needs and recommending appropriate retail banking products and services.
Ensure consistent, high-quality service across teller, platform, and digital interactions.
Promote a technology-forward retail banking experience for customers and team members.
Participate in community engagement and retail marketing activities that strengthen the bank’s local presence.
Build and maintain relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership to execute outreach aligned with community needs and branch goals.
Uphold ethical standards, regulatory compliance, customer confidentiality, and privacy.
Foster trust, transparency, and respect within the branch team.
Act as a visible leader and role model, reinforcing expectations for performance, behavior, and customer experience.
Coach, mentor, and support team members through observation, feedback, and on-the-job development.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and resource stewardship.
Support nearby branches within approximately 45 miles as business needs require.