Assistant Branch Manager

San Antonio Citizens Federal Credit Union•Dade City, FL

24d•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in keeping the Dade City branch running smoothly, securely, and in compliance so members receive consistent, accurate service. This is an onsite, full-time role scheduled Monday through Friday, 9 am–5 pm, with flexibility for occasional evenings or weekends. The Assistant Branch Manager supervises daily branch operations, responds to staff questions about policies, procedures, and regulations, coaches and mentors team performance, supports branch security and opening and closing activities, reinforces cash-handling accuracy, and serves as acting Branch Manager when needed. The role also includes monitoring workflow, checking documentation, supporting member interactions, and maintaining operational continuity when the Branch Manager is absent.

Requirements

Knowledge of Microsoft Office, including Word, Excel, and Outlook.
Knowledge of credit union products and ownership.
Strong verbal and written communication skills and telephone etiquette.
Excellent organization, multitasking, and attention to detail.
Accurate cash handling; proficient typing and calculator skills.
Demonstrated leadership in a fast-paced environment.
Ability to work independently with minimal supervision.

Responsibilities

Supervise daily branch operations.
Respond to routine-to-complex staff questions about policies, procedures, and regulations.
Coach and mentor team performance.
Support branch security and opening and closing activities.
Reinforce cash-handling accuracy and balancing checkpoints.
Serve as acting Branch Manager when needed.
Review staffing coverage, priorities, and overnight updates, and align with the Branch Manager on service and operational focus.
Answer escalated questions, check documentation for completeness, and monitor workflow.
Reinforce consistent member interactions.
Review end-of-day readiness.