Assistant Branch Manager
About The Position
The Assistant Branch Manager supervises branch operational and sales functions, including branch operations, Team Member development, and the planning and execution of sales and marketing strategies. The role supports the sales and servicing of AAA products and helps build and implement branch-level sales and engagement strategies to achieve assigned goals. The Assistant Branch Manager adapts to changing processes and communicates adjustments so the team can stay aligned in a changing work environment. Success is measured by exceeding Member expectations, achieving branch goals, maintaining operational and compliance excellence, and developing Team Members. This is an onsite position five days a week at the AAA branch in St. George, Utah, with availability for rotating Saturdays required.
Requirements
- High school diploma or GED.
- Valid driver’s license.
- Two to three years of supervisory experience in travel, retail sales, insurance, or the service industry.
- Demonstrated experience exceeding individual goals while driving others to exceed goals.
- Excellent written and verbal communication skills.
- Demonstrated business decision-making, planning, and problem-solving skills.
- Leadership, quantitative, and analytical skills, including the ability to make data-driven decisions.
- Ability to work cross-functionally across business units and functions.
- Planning and project-management skills.
- Change-management skills and ability to work in an ambiguous environment.
- Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations, including industry trends and key business revenue drivers.
- Strong sales and Member service skills and the ability to teach these skills to others.
- Strong computer skills, including proficiency with Google Apps Suite (Sheets, Docs, Drive, and Slides).
- Availability to work rotating Saturdays.
Nice To Haves
- Bachelor’s degree in a related field.
- Property & Casualty (P&C) license.
Responsibilities
- Champion and demonstrate AAA guiding principles and core values.
- Support recruiting, training, onboarding, and scheduling of Branch Team Members.
- Promote Team Member engagement and participation in community-impact activities.
- Direct and support Team Member goal setting, performance feedback, training, evaluation, and performance documentation.
- Drive sales results and supervise the assigned branch to achieve its goals.
- Build a high-performing organization through performance management, clear performance and career-development expectations, and timely action on performance issues.
- Pull and distribute sales reports to track and measure performance.
- Assume full managerial responsibility for the branch when the manager is absent.
- Ensure compliance with AAA policies, procedures, standards, and regulations.
- Coordinate facility requests within the branch budget, including security, office supplies, and building maintenance.
- Apply and enforce AAA conduct and performance policies and implement corrective actions when needed.
Benefits
- Opportunity to participate in an AAA discretionary annual incentive plan or other incentive plans, depending on position.
- 401(k) with a $1-for-$1 company match up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, an additional 24 hours per year for volunteer activities.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
- Collaborative environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
