Assistant Branch Manager

Blue Federal Credit Union•Cheyenne, WY

About The Position

At Blue Federal Credit Union, the Assistant Branch Manager leads, manages, and directs branch activities to meet business objectives and growth plans while maintaining sound operational performance. The role is accountable for growth, revenue, quality assurance, member satisfaction, and compliant banking operations. The Assistant Branch Manager helps create a strong member experience, develops the branch team, and advances service and business objectives in accordance with regulations, policies, and procedures. The position oversees branch sales, operations, security, and compliance; develops member relationships and new business; uses key metrics to guide business plans; and coaches employees to improve performance and service. It also supports branch scheduling and resource allocation, staff training and development, regulatory compliance, reporting, process improvements, and community engagement. The Assistant Branch Manager performs branch manager duties as needed and may cover other branch roles during peak periods or staff absences. This is a full-time position. The stated starting salary range is $52,608.94–$58,947.37, with a full salary range of $50,707.42–$76,061.13.

Requirements

Three to five years of similar or related experience, including preparatory experience.
Ability to perform management functions such as work scheduling, prioritization, coaching, and process execution.
Demonstrated ability to proactively generate business and provide leadership within a sales culture.
Practical knowledge of the job area and familiarity with banking policies and procedures, deposit products, cash protocols, and operational functions.
Demonstrated commitment to exemplary member experiences and a service-oriented mindset.
Ability and willingness to sell products and services and make members feel valued.
Strong attention to detail and organizational skills.
High school degree or equivalent, or five or more years of relevant work experience.
Excellent organizational, analytical, and problem-solving skills.
PC proficiency, including Microsoft Word, Excel, Outlook, and the Internet.
Excellent verbal, written, telephone, and interpersonal communication skills.
Ability to manage multiple projects and priorities simultaneously and effectively.
Ability to work in a financial institution branch environment and use standard office equipment, including fax, copier, and telephone.
Intermediate mathematical skills, including calculations and concepts involving decimals, percentages, and fractions.
Significant trust, credibility, and diplomacy when handling sensitive or confidential discussions with customers, employees, and outside vendors.
Ability to motivate, influence, educate, or advise others on significant matters.
Ability to perform basic financial calculations with extreme accuracy.
Ability to plan and direct the work activities of oneself and others, follow written and oral instructions, and communicate information clearly.
Ability to work independently or as part of a team, handle changing priorities and deadlines, and maintain discretion and professionalism.

Responsibilities

Directly manage, develop, and guide branch teams focused on member retention, relationship development, increased household services, and acquiring new relationships.
Educate and lead employees on responsible growth strategies that support the member population.
Use key metrics to develop short-term business plans that improve productivity, revenue, and member experience.
Oversee branch sales, operations, security, and compliance performance.
Ensure member experience is consistent, apply flexible policies and procedures appropriately, and manage risk.
Build and maintain a collaborative branch environment by leading, coaching, and developing a high-performing team.
Conduct staff observations and provide feedback and coaching to support performance, leadership development, and career growth.
Conduct performance reviews, identify performance gaps, and help employees develop solutions and improve performance behaviors.
Schedule staff and allocate resources to support branch operations and member experience.
Develop member relationship strategies that support individual production goals, referrals, internal partnerships, and external relationships.
Use activity-based coaching and performance development to improve employee skills and ensure productive activities provide value to members.
Ensure compliance with credit union procedures, regulations, applicable federal and state laws, and requirements of the National Credit Union Administration and other regulatory agencies.
Ensure compliance with security, safety, and emergency preparedness procedures; keep employees current with required training and correct unsatisfactory conditions or violations.
Identify improvements to policies, processes, and procedures to increase efficiency and provide consistent service quality.
Manage schedules, including vacations, training, and Saturday coverage, to maintain adequate resources for business objectives.
Perform branch manager duties and cover peak schedules, absences, or staffing shortages in branch roles such as relationship banker and personal banker.
Help staff and members research and resolve complex account problems, with timely follow-up.
Prepare monthly branch reports and complete projects and assignments on time.
Attend scheduled management meetings and training.
Hold frequent staff meetings and daily huddles to recognize achievements and discuss improvement areas, goals, procedural changes, developments, and services.
Collaborate with Business Development and Community Relations on credit union and community events, sponsorships, select employee group functions, membership drives, benefit fairs, and financial seminars.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.