Assistant Branch Manager (Oahu)

Central Pacific Bank•Honolulu, HI

8d•$54,234 - $72,619•Onsite

About The Position

Central Pacific Bank is seeking Assistant Branch Managers for Oahu locations, with assignments in the Leeward, Windward, or Honolulu area based on business needs. The Assistant Branch Manager supports the Branch Manager in leading a full-service branch and is accountable for sales and servicing, operational effectiveness and service delivery, and leadership. The role may act on behalf of the Branch Manager during their absence and is expected to model the bank’s sales, service, and compliance standards. The position leads, coaches, and motivates branch professionals to meet customer needs and achieve sales, service, and profitability goals while maintaining regulatory and legal compliance. It manages a portfolio of High Value Clients, develops and retains customer relationships, opens and services consumer and business deposit products, and accepts and closes consumer and business loans and lines. The role is certified to accept and close home equity lines of credit and loans, and it handles complex assignments with independent judgment and initiative. The Assistant Branch Manager performs administrative and operational account-handling duties, oversees branch operations and controls, supports staff development, and helps ensure a positive customer experience. The role is expected to embody the company’s “Voyaging Spirit” and “Positively Ohana” core values and demonstrate effective customer interaction, ownership, listening, communication, solution-oriented action, and thoroughness. The position requires a bachelor’s degree from an accredited four-year college or university, or equivalent experience; at least three years of branch or bank operations and retail financial product sales experience; at least three years supervising or leading a sales team; and at least two years explaining credit products and accepting or closing loan applications. A flexible schedule, including before and after normal work hours, weekends, and holidays when necessary, is required. NMLS registration is required before performing any Mortgage Loan Originator duties, if applicable. The job involves light physical work, including moving or lifting items up to 20 pounds, operating standard office equipment and related applications, communicating verbally and in writing, reading bank-related documents, and working for extended periods at a desk or workstation in a conventional office setting. The employee may need to adapt to different work environments. The employer is an EEO/AA employer, maintains a drug-free workplace, and performs pre-employment substance abuse testing.

Requirements

Bachelor’s degree from an accredited four-year college or university, or equivalent experience.
At least 3 years of branch or bank operations experience and retail financial product sales experience.
At least 3 years of experience supervising or leading a sales team.
At least 2 years of experience explaining credit products and accepting or closing loan applications.
Ability to work a flexible schedule, including before and after normal work hours, weekends, and holidays when necessary.
NMLS registration is required before performing any Mortgage Loan Originator duties, if applicable.
Ability to perform light physical work and move or lift items, including boxes, files, and papers, up to 20 pounds.
Ability to operate standard office equipment, including a phone, copier, and personal computer, and other work-related devices and applications.
Ability to communicate clearly verbally and in writing, hear sufficiently for daily discussions, and read and understand bank-related documents.
Ability to work for extended periods at a desk or workstation in a conventional office setting and adapt to different work environments.

Responsibilities

Lead, coach, and inspire branch staff to meet customer needs and achieve sales, service, and profitability goals while ensuring legal and regulatory compliance.
Manage a portfolio of High Value Clients to build and retain customer relationships.
Open and service consumer and business deposit products and accept and close secured and unsecured consumer loans, business loans, lines, and applicable home equity credit products.
Profile customers, identify their banking needs, recommend suitable products and services, and cross-sell or refer customers to appropriate business partners.
Meet individual and branch goals, including deposit, loan, portfolio growth, revenue, risk management, and service targets.
Coach and motivate branch staff on sales techniques, needs-based conversations, referrals, and customer service; monitor performance and provide real-time feedback.
Participate in customer retention programs, bank campaigns, officer calling programs, and assigned community or business development activities.
Analyze tax returns and financial statements.
Resolve escalated customer issues and complaints promptly and professionally.
Process banking transactions, balance teller cash daily, manage cash purchases and sales with the vault, and assist with replenishing cash dispensers.
Oversee daily branch operations, including teller balancing, vault management, cash controls, branch opening and closing, reconciliation, and audit readiness.
Manage risk and promptly act on losses or irregularities involving transaction documents, cash, negotiable instruments, accounts, or company assets.
Ensure compliance with bank policies, procedures, and applicable state and federal regulations.
Review operational reports for accuracy and timeliness, partner with operations, risk, and compliance teams, and maintain audit and certification standards.
Identify and escalate process inefficiencies or risks affecting service delivery, and ensure adequate staffing and scheduling coverage.
Train and guide new branch staff; assist with training, development, and management of the branch team.
Provide day-to-day supervision, coaching, and performance feedback in partnership with the Branch Manager; support team meetings and ongoing skill development.
Provide input on hiring, onboarding, and performance evaluations for branch staff.
Serve as Branch Manager during the manager’s absence, with authority over branch operations and staff.
Foster an accountable team culture aligned with the bank’s values and service standards.