Assistant Branch Manager

Columbia Bank•Modesto, CA

1d•$20 - $26•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager to achieve branch and Bank goals by ensuring day-to-day operational excellence, supervising and leading Tellers, and providing Breakthrough Client Service. The role processes transactions, places clients in appropriate account and loan products, cross-sells bank services, and makes referrals to other departments as appropriate. The Assistant Branch Manager ensures the branch meets operational standards and maintains satisfactory audits; monitors sales and service goals; and coaches team members to deepen customer relationships using Client and Business Financial Review. The role develops long-term relationships with consumers and businesses in the local community and provides proactive solutions and problem resolution in accordance with the Bank’s service standards. It backs up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information. The position manages, leads, trains, and coaches Tellers and may oversee personal bankers in collaboration with the Branch Manager. It also processes and oversees branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls. This position requires acting as a Bank MLO and registering in compliance with SAFE Act requirements. It is not authorized to act as a Bank Closed-End MLO; its mortgage-related activity is limited to open-end transactions, such as home equity lines of credit. The role is fully onsite at the posted location in Modesto, California. The pay range is $20–$26, with potential performance-based incentive compensation.

Requirements

High school diploma or GED.
At least 2 years of retail banking experience.
Customer service background in retail or banking.
Ability to grow sales by developing lasting, knowledge-based client relationships and offering customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficiency with spreadsheets, banking computer systems, and related software; ability to operate office equipment and perform repetitive movements such as counting cash, typing, and handling documents.
Must act as a Bank MLO and register in compliance with SAFE Act requirements; this position is limited to open-end mortgage transactions and is not authorized for closed-end transactions.

Nice To Haves

Associate’s or Bachelor’s degree, or a vocational or technical degree, in banking, business, or a related field; equivalent work experience is also preferred.
At least 1 year of management or supervisory experience.
At least 1 year of consumer and small business lending origination experience.

Responsibilities

Work with the Branch Manager to achieve branch and Bank goals and ensure day-to-day operational excellence.
Supervise, lead, train, and coach Tellers; may oversee personal bankers in collaboration with the Branch Manager.
Process client transactions, place clients in appropriate account and loan products, cross-sell bank services, and refer clients to other departments as appropriate.
Ensure the branch meets or exceeds operational standards and receives satisfactory audits.
Monitor sales and service goals and coach team members to deepen customer relationships using Client and Business Financial Review.
Build long-term relationships with consumers and businesses in the local community and provide proactive solutions and problem resolution aligned with the Bank’s Breakthrough Client Service Standards.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end transactions only and comply with SAFE Act registration requirements.

Benefits

Competitive incentive plan and potential performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.