Assistant Branch Manager

Woodforest National Bank•Missouri City, TX

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. The role involves helping execute retail sales and marketing strategies, coaching team members, and ensuring consistent delivery of the Woodforest Experience. You are expected to balance customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. The position includes supporting branch sales and customer growth, maintaining compliance and operational accuracy, coaching and developing team members, participating in community outreach, and performing branch servicing duties as needed. You may also support nearby branches within approximately 45 miles as business needs require. This is a full-time role.

Requirements

Three years of relevant and transferable sales and/or customer service experience; alternatively, an associate’s degree and two years of relevant experience, or a bachelor’s degree and one year of relevant experience.
High school diploma or equivalent.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment and conducting outside sales.
Ability to work flexible or extended hours as business needs require.
Ability to maintain confidentiality and follow policies, procedures, guidelines, and directions.
Strong organizational skills, workload prioritization, and multitasking ability, with accuracy and attention to detail in a fast-paced environment.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain composure, solve problems, and convey a positive attitude with customers and colleagues.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to support retail growth, deposit performance, customer acquisition, and branch operations.
Drive individual and team contributions to sales goals through customer engagements, referrals, and marketing efforts.
Ensure compliance with policies, procedures, audits, and cash controls.
Engage customers professionally, resolve concerns, and deliver consistent service across teller, platform, and digital interactions.
Coach team members to identify customer needs and recommend appropriate banking products and services.
Promote a technology-forward retail banking experience.
Participate in community engagement and retail marketing activities, and build relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
Uphold ethical standards, regulatory requirements, customer confidentiality, and privacy.
Act as a visible leader and role model; mentor and support team members through observation, feedback, and on-the-job development.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and responsible use of resources.