Assistant Branch Manager

F.N.B. Corporation•Thomasville, NC

11d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs within a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer banking standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It recommends bank products and services, incorporates FNB digital services into customer interactions, and maintains accurate referral, customer, and applicant data using approved branch technology. The role supports the lifecycle of customer relationships according to consumer bank standards and assists with coaching and monitoring branch sales activity. The Assistant Branch Manager also coordinates assigned operational duties, including scheduling work, directing staff, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash. The incumbent performs traditional teller transactions as needed and other related duties and projects as assigned. All employees are accountable for managing risk and complying with regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Nationwide Mortgage Licensing System and Registry Identifier is required; it is listed as preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

Promote sales through referral management, sales leads, outbound calling, and identification of customer financial needs.
Recommend and cross-sell bank products and services courteously and professionally to meet customer banking needs.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Assist with daily sales activity by coaching branch staff on prescribed sales activities, helping conduct pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks in accordance with F.N.B. Corporation’s risk management program.
Perform other related duties and projects as assigned.