Assistant Branch Manager

F.N.B. Corporation • Cleveland, OH

12d

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer requests within a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer banking standards, fulfills customer transaction requests, and converts transactions into qualified sales or referral leads. The incumbent adheres to FNB policies, procedures, strategies, and Core Values.

The position promotes sales through referral management, sales leads, outbound calls, and identifying customer financial needs. It recommends Bank products and services, incorporates FNB digital products into customer interactions, and uses approved branch technology to maintain accurate information for referrals, customers, and applicants. The Assistant Branch Manager is also responsible for the completion and lifecycle of customer relationships according to consumer banking standards.

The role supports daily sales activity by coaching branch staff, assisting with sales huddles, and monitoring results. It also coordinates assigned operational duties, including scheduling, directing and monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash. Traditional teller transactions may be performed as needed. Other related duties and projects may be assigned. All employees are accountable for managing risks encountered in their work and complying with regulatory requirements and company procedures.

Requirements

• High school diploma or GED.
• At least 2 years of job-related experience.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products, and services.
• Sales and customer service skills.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• Basic-level Microsoft Word skills.
• Intermediate-level Microsoft Excel skills.
• Basic-level Microsoft PowerPoint skills.
• Nationwide Mortgage Licensing System and Registry Identifier is required; it is preferred at the time of application.
• Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

• Nationwide Mortgage Licensing System and Registry Identifier preferred.

Responsibilities

• Promote sales through referral management, sales leads, outbound calling, and identifying customer financial needs.
• Recommend and cross-sell Bank products and services in a courteous and professional manner, incorporating FNB digital products and services into customer interactions.
• Use FNB-approved branch technology to maintain accurate data for referrals, customers, and applicants.
• Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
• Assist with managing daily sales activity by coaching branch staff, supporting pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinate assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
• Perform traditional teller transactions as needed.
• Adhere to FNB policies, procedures, strategies, Core Values, regulatory requirements, and risk-management responsibilities.
• Perform other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED