Assistant Branch Manager

Sunflower Bank, N.A.•Golden, CO

1d•Onsite

About The Position

Sunflower Bank, N.A. is hiring an Assistant Branch Manager in Golden, Colorado. The Assistant Branch Manager assists the Branch Manager in overseeing branch retail growth and profitability. The role supports sales and production by coaching and developing staff, delivering excellent customer service, controlling expenses, coordinating staff work, and contributing to the branch’s overall operation. The hourly rate is $21.00–$24.00, depending on knowledge, skills, abilities, experience, and location. The position includes staff leadership and development, customer service, sales and referrals, teller-line compliance, daily operational oversight, cash management, security support, and ensuring differences in deposit, cash, and online postings are reviewed and corrected. The Assistant Branch Manager also provides backup for staff and upholds staff responsibilities.

Requirements

Two to five years of similar or related experience is preferred.
Sound judgment and decision-making skills.
Proficiency with mathematical calculations.
Computer proficiency in a Microsoft Windows environment.
Excellent verbal, telephone, and written communication skills.
Sales ability and persuasiveness.
Interpersonal skills involving trust, diplomacy, courtesy, and tact.
Customer service, sales, leadership, teamwork, and management skills.
Working knowledge of bank operations.
Ability to develop and achieve group goals within defined parameters.

Nice To Haves

Two to five years of similar or related experience.

Responsibilities

Hire, train, direct, and communicate performance expectations to staff; evaluate performance and recommend promotions, transfers, and salary adjustments.
Identify employee performance problems and take corrective action, including termination when necessary.
Maintain qualified branch staffing in accordance with the approved allocation, including managing and placing a floater pool when available.
Develop and coach staff to deliver legendary customer service and resolve customer complaints.
Engage, motivate, and lead staff to achieve branch goals.
Grow the branch’s customer base and increase use of products and services by identifying cross-selling opportunities and making referrals.
Promote, refer, sell, and cross-sell bank products and services, including appropriate deposit, trust brokerage, insurance, and credit products and services.
Monitor the teller line for compliance with banking regulations and Bank policies, and resolve compliance issues.
Schedule and monitor staff’s daily activities, including transaction approvals.
Order daily cash requirements and manage cash vault and staff cash limits.
Uphold security policies and procedures and provide primary support to the branch Security Coordinator.
Ensure deposit, cash, and online posting differences are reviewed and corrected daily.
Provide backup for staff as needed and uphold all staff responsibilities.