ASSISTANT BRANCH MANAGER
About The Position
The Assistant Branch Manager oversees the branch team’s day-to-day activities to help meet established branch goals and service standards. The role supports Fox Communities Credit Union’s purpose, mission, vision, and values, promotes member experience programs, and helps ensure the branch operates within staffing guidelines. The Assistant Branch Manager works with the Regional Branch Manager and other department leaders on hiring, onboarding, training, coaching, team development, branch performance, and operational improvements. The role oversees branch service and staffing levels, monitors compliance and product activity, supports high-quality member service and relationship-building, and helps maintain branch facilities. The position also assists members with transactions, account maintenance, and problem resolution, and obtains and maintains loan-interviewer knowledge to support consumer lending needs.
Requirements
- A two-year college degree, completion of a specialized course of study at a business or trade school, or relevant work experience.
- At least three years of leadership experience.
- Professional, well-developed interpersonal skills for supervising a team and serving credit union members.
- Ability to resolve conflict and solve problems successfully.
- Strong time-management, prioritization, and multitasking skills to meet deadlines.
- Highly organized and detail-oriented.
- Ability to communicate effectively verbally and in writing.
- Flexible availability, including rotating Saturdays.
Nice To Haves
- Financial institution experience.
Responsibilities
- Promote and uphold Fox Communities Credit Union’s purpose, mission, vision, and values.
- Assist the Regional Branch Manager with hiring, onboarding, and training new branch team members.
- Partner with department leaders to provide daily performance coaching and growth and development coaching to team members.
- Monitor branch goals and performance and operational measures, and work with the Regional Branch Manager to address unsatisfactory results.
- Oversee branch service and staffing levels, including MRO team members, to maintain adequate coverage and respond promptly to member needs.
- Assist in organizing and leading monthly team meetings about improvement areas, procedural or service changes, developments, and general updates.
- Monitor branch activities for compliance with credit union policies and procedures.
- Monitor branch products and sales to support sound business practices, high-quality member service, and effective product-selling opportunities.
- Build member relationships by identifying needs and recommending relevant products and services, and ensure the branch team does the same.
- Coach team members on service, technical, and cross-selling skills.
- Ensure branch facilities are appropriately maintained and serviced.
- Obtain training and maintain current knowledge as a loan interviewer to help with consumer lending overflow at the branch.
- Communicate with the Regional Branch Manager about branch team members, building maintenance, and members.
- Represent the credit union in relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups, as appropriate.
- Accurately and confidentially process member transactions and account maintenance, including opening accounts as branch needs require, and assist with member problem resolution.
- Use Gallup Resources to improve team-member engagement.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) with Roth and Traditional options and company contributions, including a match
- Paid time off
- Caregiver leave
- Paid volunteer time off
- Competitive salary
- Team environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
