Assistant Branch Manager

First National Bank Of Pennsylvania•Perry Hall, MD

1d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs within a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer banking standards, handles customer transaction requests, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The role promotes sales through referral management, lead follow-up, outbound calling, and identifying customer financial needs. It also supports daily sales activity through staff coaching, pre-shift sales huddles, and monitoring results. Operational duties may include scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash. The Assistant Branch Manager performs teller transactions as needed and completes other assigned duties and projects. All employees are accountable for managing risks encountered in their work as required by F.N.B. Corporation’s risk management program. Compliance with applicable regulatory laws and company procedures is required. The position is based at 4208 Ebenezer Road, Baltimore, Maryland 21236. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Knowledge of banking policies and procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier; preferred but required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

Promote sales through referral management, sales leads, outbound calling, and identifying customers’ financial needs.
Recommend and sell or cross-sell bank products and services to meet customer needs in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer banking standards.
Assist with daily sales management by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform traditional teller transactions as needed.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor workplace risks in accordance with F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.