Assistant Branch Manager- Berea

Park Community Credit Union•Berea, KY

10d•$33 - $34

About The Position

The Assistant Branch Manager I supports and leads branch staff in fostering a member-centric culture focused on an exceptional experience for employees and members. The role directs, develops, motivates, and coaches staff to build strong member relationships, monitors branch production, and helps address issues. It also assists with hiring, training, and evaluating employees; represents the branch in the community; maintains communications with Retail Operations; and helps ensure branch activities comply with credit union policies and procedures. The position serves members by opening accounts, conducting loan closings when needed, actively cross-selling credit union services, supporting staff, and resolving problems. It contributes to branch performance, employee development, community relationships, operational communications, reporting, and compliance with security and financial crime policies. Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) credit union. It is member-owned and focused on empowering communities, fueling dreams, fostering belonging, promoting financial inclusion, and serving underserved communities to create thriving environments.

Requirements

Three to five years of similar or related experience.
One of the following education or training pathways: a two-year college degree; completion of specialized certification or licensing; completion of specialized vendor training courses; or job-specific skills acquired through an apprenticeship program.
Good communication skills.
Ability to exercise diplomacy and tact in communications involving confidentiality and discretion.
Ability to build relationships, solicit cooperation, and handle first-level conflict resolution.
Ability to use personal computers, copiers, telephones, office equipment, and software.
Ability to meet the physical demands described, with reasonable accommodations where applicable.

Responsibilities

Assist in directing, developing, motivating, and coaching branch staff while meeting credit union service standards.
Monitor branch production against established objectives and help address unsatisfactory results.
Actively cross-sell credit union services and coach staff to do the same.
Serve members, open new accounts, and conduct loan closings when necessary.
Support staff serving members and resolve problems as needed.
Assist in hiring, training, directing, and evaluating branch employees; inform the manager of performance problems and take disciplinary action as instructed.
Represent the branch in relationships with coworkers, members, sponsor organizations, suppliers, other financial institutions, and similar groups.
Participate in community, chamber, and charitable organization meetings to enhance the credit union’s image and visibility to prospective members.
Maintain communications with Retail Operations and other credit union departments, assist with standard reports, and attend scheduled management meetings when necessary.
Monitor branch activities for compliance with credit union policies, procedures, and security standards.
Promote the credit union’s culture and core values through words and actions.
Provide friendly, professional, and accurate service to members and coworkers and support staff in meeting service-quality expectations.
Maintain qualified staffing, help achieve branch goals, complete performance reviews on time, and develop community business-partner relationships.
Follow security policies and procedures and promptly report discrepancies or suspicious activity to the manager.
Follow Bank Secrecy Act and anti-money laundering procedures, including conducting OFAC searches and completing investigative reports and currency transaction reports accurately and on time.
Perform other duties as assigned.