Assistant Branch Manager- Berea

Park Community Credit Union•Berea, KY

About The Position

The Assistant Branch Manager I supports and leads branch staff in fostering a member-centric culture and delivering an exceptional experience for employees and members. The role helps direct, develop, motivate, and coach employees; monitor branch production; address issues; and support hiring, training, and performance evaluation. It also serves members, represents the branch in the community, maintains communication with Retail Operations and other departments, and helps ensure branch activities comply with credit union policies, procedures, and security standards. The position is expected to support Park Community Credit Union’s culture and mission, provide friendly, professional, and accurate service, help achieve branch goals, maintain qualified staffing, and promote teamwork and respectful working relationships. The role also follows Bank Secrecy Act and anti-money-laundering procedures, including conducting OFAC searches and completing suspicious activity and currency transaction reports. The work is performed in a general office environment with interaction with customers. Physical activities include frequent sitting, standing, walking short distances, handling currency and office materials, and using computers and other office equipment. Occasional activities include stooping, bending, squatting, reaching overhead, pushing or pulling objects, and lifting or moving items weighing up to 25 pounds.

Requirements

Three to five years of similar or related experience.
A two-year college degree, specialized certification or licensing, specialized vendor training, or job-specific skills acquired through an apprenticeship program.
Good communication skills.
Ability to build relationships and solicit cooperation, resolve conflicts, and communicate with diplomacy and tact while exercising confidentiality and discretion.

Responsibilities

Assist in directing, developing, motivating, and coaching branch staff while meeting credit union service standards.
Monitor branch production against established objectives and help take corrective steps when results are unsatisfactory.
Cross-sell credit union services to members and coach staff to do the same.
Serve members, open new accounts, and conduct loan closings when needed.
Support staff serving members and resolve problems as necessary.
Assist with hiring, training, directing, and evaluating branch employees; inform the manager of performance problems and take disciplinary action as instructed.
Represent the branch in its relationships with coworkers, members, sponsor organizations, suppliers, other financial institutions, and similar groups.
Attend community, chamber, and charitable organization meetings to enhance the credit union’s image and visibility to prospective members.
Maintain communications with Retail Operations and other credit union departments, help prepare and submit standard reports, and attend scheduled management meetings when necessary.
Monitor branch activities for compliance with credit union policies, procedures, and security standards.
Complete performance reviews within the prescribed time frame and help maintain qualified staffing.
Follow security policies and procedures and report discrepancies or suspicious activity to the manager immediately.
Follow Bank Secrecy Act and anti-money-laundering policies and procedures, including running OFAC searches and completing investigative reports of suspicious activity and currency transaction reports accurately and on time.
Perform other duties as assigned.