Assistant Branch Manager

First National Bank Of Pennsylvania•Thomasville, NC

10d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for consistently meeting customer needs in a retail branch environment and assisting with management of the branch and sales team. The incumbent develops and maintains a personal referral network, executes branch leads according to consumer banking standards, fulfills customer transaction requests, and converts transactions into qualified sales or referral leads. The role adheres to FNB policies, procedures, strategies, and Core Values. The position supports sales and referral management, customer relationship lifecycle activities, staff coaching, and branch operations. It may also perform traditional teller transactions as needed. All employees are responsible for managing risk in accordance with F.N.B. Corporation’s risk management program and complying with applicable regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Nationwide Mortgage Licensing System and Registry identifier; preferred initially but required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier preferred.

Responsibilities

Promote the sales process through referral management, sales leads, outbound calling, and identifying customer financial needs.
Recommend and sell or cross-sell bank products and services to meet customers’ banking needs in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Assist with daily sales activity by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks follow current policies and procedures.
Perform traditional teller transactions as needed.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.