Assistant Branch Manager

Heritage Landscape Supply Group, Inc. • North Canton, OH

4d • Hybrid

About The Position

The Assistant Branch Manager (ABM) supports the Branch Manager in achieving excellence in branch operations, financial performance, and customer satisfaction. The role combines operational leadership, financial insight, team development, and relationship management to ensure efficient branch operations, revenue growth, and a high-performing team. The ABM also contributes to strategic planning that supports long-term branch success.

The ABM supervises warehouse and operations staff, including drivers and inside sales support, and guides, assigns, and trains personnel. The role collaborates with sales, operations, and administrative teams and reports to the Branch Manager. Travel of up to 25% is required for regional meetings, customer worksites, and branch locations.

The position balances office work, customer engagement, and warehouse oversight in a fast-paced, dynamic, hybrid environment. Physical demands include sitting, standing, walking, bending, reaching, and lifting up to 75 pounds. Use of standard office equipment, effective communication, and accurate performance of repetitive tasks are also required. Reasonable accommodations are provided as needed.

Requirements

• At least 1–2 years of experience in a warehouse, distribution, or supervisory/assistant management role; the minimum work experience section specifies 1–2 years in supervisory or assistant management in warehouse/distribution.
• Demonstrated ability to manage teams, oversee operations, and execute processes efficiently.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Valid driver’s license and clean driving record.
• Ability to pass criminal background and pre-employment drug screening.
• High school diploma or equivalent.

Nice To Haves

• Prior experience in building materials, roofing, or a related industry.
• Familiarity with ERP or warehouse management systems.
• Experience in financial planning, budgeting, and revenue optimization.
• Project management skills, including prioritizing tasks and managing multiple initiatives.
• Leadership development experience and succession planning capabilities.
• Strong relationship management skills focused on retention and satisfaction.
• Knowledge of operational and warehouse safety protocols.
• OSHA 30-hour and forklift certifications.
• An associate or bachelor’s degree in business administration, supply chain, or a related field.
• Five or more years of experience in a relevant industry is preferred.

Responsibilities

• Support the Branch Manager in implementing company standards, optimizing warehouse and branch operations, and improving productivity and efficiency.
• Help achieve branch revenue and profitability targets by monitoring financial metrics, executing sales strategies, and identifying sales growth opportunities.
• Lead, mentor, train, and develop branch staff, including warehouse personnel, drivers, and inside sales teams; provide performance feedback and foster a collaborative workplace.
• Build and maintain customer relationships, address inquiries, and resolve issues to support customer satisfaction and retention.
• Collaborate with the Branch Manager to develop and execute strategic plans using market and operational insights.
• Generate and review branch performance reports covering financial results, staffing forecasts and efficiency, inventory levels, and customer satisfaction; provide actionable insights.
• Ensure compliance with company policies, safety standards, and operational procedures, and maintain a safe, organized, and efficient branch and warehouse environment.
• Guide, assign, and train warehouse and operations personnel to execute branch operations efficiently.

Benefits

• Competitive weekly or bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off, including vacation, sick, volunteer, holidays, birthday, and floating time
• Medical, dental, and vision benefits
• Flexible spending accounts
• Company-paid life insurance and short-term disability
• Optional long-term disability
• Additional life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED