Assistant Branch Manager

First National Bank Of Pennsylvania•Henderson, NV

20d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customers’ financial needs. It also supports daily sales activity and branch operations, performs teller transactions as needed, and fulfills other related duties and assigned projects. All employees are accountable for managing risk and complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, but will be required.

Responsibilities

Promote sales through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
Recommend and sell or cross-sell bank products and services to meet customers’ banking needs in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity by coaching branch staff on prescribed sales activities, helping conduct pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks are performed in accordance with current policies and procedures.
Perform traditional teller transactions as needed.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.