Assistant Branch Manager

Michigan First • Lansing, MI

17d • Onsite

About The Position

Michigan First Credit Union is hiring an Assistant Branch Manager for a retail in-store branch located in a Walmart, Meijer, or Kroger store. The role focuses on delivering excellent member service, building relationships, identifying financial needs, and recommending appropriate credit union products and services. The Assistant Branch Manager provides leadership and coaching to the branch team and assists the Branch Manager with branch operations and overall direction, including when the Branch Manager is absent. The role may require providing support at any of the credit union’s in-store locations to meet business needs.

The branch hours listed are Monday through Friday, 10:00 a.m. to 7:00 p.m.; Saturday, 10:00 a.m. to 3:00 p.m.; and Sunday, closed. Team members are expected to work two Saturdays per month and no Sundays. When scheduled on a Saturday, they normally receive another weekday off. The position requires a flexible schedule, including weekends and early evenings.

Requirements

• Associate degree or two years of equivalent leadership experience with a bank or credit union.
• Thorough knowledge of lending processes and experience with financial institution products and services.
• Ability to engage strangers in conversation about credit union services and consistently follow member service standards.
• Experience evaluating team members’ sales, service, and other skills and making sound decisions about their development.
• Successful experience coaching team members to improve their skills.
• Excellent interpersonal and communication skills, in person and by email.
• Creative and innovative problem-identification and resolution skills.
• Ability to multitask and remain flexible.
• Ability to work a flexible schedule, including weekends and early evenings; team members are expected to work two Saturdays per month and no Sundays.
• Ability to assist at any of the employer’s in-store locations to meet business needs.

Nice To Haves

• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Provide five-star service to credit union members and prospective members.
• Serve as a motivational leader and share expertise in lending, investments, and other banking products and services.
• Build relationships with members and in-store customers, assess their financial needs, and explain relevant products and services.
• Schedule staff, assign duties, and set priorities in accordance with credit union policies and procedures, as assigned by the Branch Manager.
• Guide, teach, and inspire teammates, setting a positive tone for branch success.
• Recommend new, improved, or expanded products and services based on customer feedback.
• Review in-store operations and plan and direct sales programs to address emerging needs and attract potential members.
• Develop plans to improve the efficiency of materials, equipment, and team members.
• Assist the Branch Manager with branch direction, coordination, evaluation, and other assigned duties, including in the manager’s absence.
• Oversee reporting and analysis of transactions, goals, and activities, and prepare reports and schedules required by headquarters or regulatory agencies.
• Help develop joint promotional opportunities with the retailer and conduct promotions.
• Promote credit union products and services and lead team members in doing so.
• Maintain a favorable branch image through prudent housekeeping and safety practices and by providing members with a pleasant, private, confidential, and easy-to-use environment.

Benefits

• Very competitive pay.
• Low-cost medical, dental, and vision benefit options.
• Employer-paid life and disability insurance.
• 401(k) with a 100% employer match up to a 5% deferral.
• Tuition reimbursement for undergraduate and graduate degree programs.
• Complimentary concierge service.
• Access to a free fitness center at the Lathrup Village headquarters.
• Wellness initiatives and events throughout the year.
• Loan discounts for certain secured and unsecured loans and mortgages.
• Opportunities for pay increases, incentives, and profit-sharing based on performance.
• Onsite subsidized Cafe 26 for team members.
• Onsite bowling center.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree