Assistant Branch Manager
About The Position
The Assistant Branch Manager reports to the Branch Manager and is second in charge of daily branch management operations, including supervision and delegation. The role provides excellent customer service and communicates effectively with people regardless of age, race, sexual orientation, ability, or background. This is a full-time, exempt position with a starting salary of $59,283, plus benefits. The position is based primarily at the Trails West Branch, with work also performed at Library Branches throughout the district. The workspace includes an office and public library areas used by staff and patrons from a diverse socioeconomic community. Trails West accepts United States Passport applications; staff at the branch help process applications and train new staff in the process. Staff must meet federal requirements to serve as a Passport Acceptance Agent. The branch also provides notary services. The schedule is Tuesday through Thursday, 11:30 a.m. to 8:00 p.m., and Friday and Saturday, 8:30 a.m. to 5:00 p.m. The employee must be able to work during all branch operating hours if needed. Duties and responsibilities may change, and reasonable accommodations may be made to enable employees with disabilities to perform essential functions, absent undue hardship.
Requirements
- Demonstrated ability to interact successfully with staff and the public.
- Demonstrated ability to organize work effectively and supervise staff.
- Intermediate computer skills, including Microsoft Office.
- Knowledge of library practices and values, including confidentiality of customer information, freedom of information, and intellectual freedom.
- Ability to work during all hours of branch operations if needed.
- Staff performing notary services must meet the requirements listed in the Missouri Notary Handbook.
- Ability to effectively communicate in and understand English.
- Master’s degree in Library/Information Science, or an equivalent combination of education and experience with an emphasis on public service.
- Staff serving as Passport Acceptance Agents must meet the requirements of 22 CFR § 51.22.
Nice To Haves
- Extensive customer service experience in a patron- or customer-facing environment.
- Experience as a supervisor.
- Proficiency in non-English languages used in the Kansas City area, including American Sign Language, Vietnamese, French, Arabic, or Swahili, may receive additional consideration.
Responsibilities
- Acts as the floor and daily operations second in charge in the branch.
- Coordinates with the Branch Manager to ensure adequate staffing, including scheduling staff and substitutes; may adjust or reasonably augment their own schedule if coverage cannot otherwise be found.
- Maintains a safe and inclusive environment, completes incident reports, and communicates trends with library management.
- Upholds patron behavior guidelines in collaboration with Safety staff.
- Facilitates circulation and registration services and explains and interprets circulation policies and procedures.
- Directly supervises assigned staff and functions.
- Provides research, readers’ advisory, technical, and referral services using relevant Library resources.
- Participates in hiring, training, and evaluating direct and indirect reports in collaboration with the Branch Manager.
- Ensures completion of office tasks, including reports, deposits, supply orders, and service tickets.
- Provides notary services to library patrons.
- Assists with processing United States Passport applications and trains new staff on the process at the Trails West Branch.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
