Assistant Branch Manager

Woodforest National Bank•Romeoville, IL

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You help execute retail sales and marketing strategies, coach team members, and ensure consistent delivery of the Woodforest Experience. The role balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the Core Values of Ownership, Service, Community, and Integrity. The position mentors or leads more junior staff but does not typically have formal management responsibility for personnel decisions. Travel may be expected to nearby branches within approximately 45 miles as business needs require. Working conditions include standing most of the time, with possible walking, moving, bending, stooping, or brief periods of sitting, and occasional lifting and carrying of items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

At least 3 years of relevant and transferrable sales and/or customer service experience; or an Associate’s degree and 2 years of such experience; or a Bachelor’s degree and 1 year of such experience.
High school diploma or equivalent.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to work flexible or extended hours based on business needs, with demonstrated reliability.
Proactive approach to seeking business outside the branch; sales aptitude and comfort with outside sales.
Openness to direct coaching and feedback.
Problem-solving ability and composure when interacting with customers and internal team members, while maintaining a positive attitude.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to support branch growth, deposit performance, and customer acquisition.
Contribute to branch sales goals through proactive customer engagement, referrals, and marketing efforts.
Support branch operations by following policies and procedures and maintaining compliance, audit readiness, cash controls, accountability, and attention to detail.
Deliver the Woodforest Experience through a visible presence, professional and solution-focused customer conversations, and effective resolution of customer concerns.
Coach and support team members in identifying customer needs and recommending appropriate retail banking products and services.
Help ensure consistent, high-quality service across teller, platform, and digital interactions, and promote technology-forward banking.
Support and participate in community engagement and retail marketing activities.
Build and maintain relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
Uphold ethical standards, regulatory compliance, customer confidentiality, and privacy; foster trust, transparency, and respect.
Model leadership and reinforce performance, behavior, and customer experience expectations.
Coach, mentor, and develop team members through observation, feedback, and on-the-job support.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and stewardship of resources.

Benefits

Employee Stock Ownership Plan (ESOP)
401(k) company match through ESOP: Woodforest adds $0.50 for each $1 saved, up to 6% of eligible pay.
Career growth opportunities and professional development.
Banking products and services with convenience, financial savings, and enhanced support.
Competitive base pay and regular compensation reviews.
Paid time off for branch banking employees.
Medical coverage with 12 plan options.
Short- and long-term disability insurance.
Life and AD&D insurance paid 100% by Woodforest.
Employee Assistance Program supporting physical, mental, and financial health.
Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA).