Assistant Branch Manager
About The Position
The Assistant Branch Manager supports the Branch Manager in the branch’s daily operations, including maximizing sales and profitability, controlling expenses and shortages, assisting counter sales staff, and completing special projects. The role also manages core branch operations when the Branch Manager is absent. This position helps hire, supervise, schedule, coach, and evaluate employees across counter sales, warehouse, delivery, and outside sales functions. It reviews work for effectiveness, communicates procedures, enforces company policies, supports employee development, and reports work-related injuries. The Assistant Branch Manager works at the parts counter, helps ensure customers receive prompt assistance and orders are filled accurately, and oversees daily transactions and inventory processes. Duties also include supporting inventory reviews and corrective actions, assisting with equipment maintenance plans, and maintaining the appearance and operational standards of the branch. The position requires handling stock, including lifting or carrying parts over 60 pounds for up to 15% of the time. Work may involve indoor and outdoor conditions, temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise. OSHA-approved steel-toed safety shoes are required from the first day.
Requirements
- High school diploma, GED, or high school equivalency certificate.
- At least 3 years of experience in the heavy-duty truck parts industry, with demonstrated progressive areas of responsibility.
- Valid driver’s license with a clean driving record.
- Ability to lift or carry parts over 60 pounds for up to 15% of the time; most lifting and carrying involves parts weighing 5 to 60 pounds.
- OSHA-approved steel-toed safety shoes are required from the first day.
- Skills in monitoring performance, judgment and decision-making, personnel resource management, communication and active listening, active learning, time management, mathematics, critical thinking, and coordination.
- Attributes including oral expression, oral comprehension, problem sensitivity, and deductive reasoning.
Nice To Haves
- Associate’s degree in Business Administration.
Responsibilities
- Assist the Branch Manager with daily branch operations, sales and profitability, expense and shortage control, and special projects.
- Assist with hiring and supervise employees in counter sales, warehouse, delivery, outside sales, and other approved positions.
- Review work during and after completion to ensure it is performed effectively.
- Help plan work schedules and assign duties to maintain adequate staffing and respond to fluctuating workloads.
- Communicate procedures and methods to employees, and ensure approved procedures are followed and implemented promptly.
- Assist with employee performance appraisals and documentation; meet with each employee at least annually on their anniversary date to review performance and discuss goals.
- Enforce company policies and procedures and counsel employees on work-related activities, personal growth, and career development.
- Report employee work-related injuries to Zurich, the third-party administrator, and the Safety Department.
- Work the parts counter daily to ensure procedures are followed and maintain familiarity with processes.
- Ensure walk-in customers are greeted immediately and offered assistance within two minutes.
- Ensure orders are filled with 100% accuracy.
- Post inventory receipts and invoice sales daily.
- Deposit cash receipts and process vendor invoices according to Accounting instructions.
- Suggest inventory additions or deletions and update catalogues as needed.
- Assist the Branch Manager in reviewing inventory reports and ensure corrective action is taken on negative quantities; follow up on or cancel open invoices and purchase orders.
- Assist in establishing preventive maintenance plans for delivery trucks, forklifts, and other equipment, and support daily equipment inspections.
- Maintain branch appearance, including daily cleaning inside and outside, and restocking display areas and restrooms.
- Ensure the telephone is answered by the third ring and associates use a uniform manner of answering.
- Take responsibility for the branch’s core daily operations when the Branch Manager is absent.
- Complete special projects assigned by the Branch Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
