Assistant Banquet Manager - Full-time

Detroit Athletic Club•Detroit, MI

61d

About The Position

The Assistant Banquet Manager manages scheduled banquet events from setup through execution and teardown. The role coordinates room and facility setup and food and beverage service to support member and guest satisfaction. It reports directly to the Director of Banquet Operations and assists with training banquet team members on all aspects of CPP. The position upholds banquet operating standards and procedures, Consistent Performance Processes, and the DAC Traits of a Leader. It supports a cooperative, professional team environment and maintains a polished appearance. The Assistant Banquet Manager may perform the duties of the Director of Banquet Operations in that person's absence. The DAC operates seven days a week, 24 hours a day, and associates may be moved from their customary shift as business demands.

Requirements

Minimum 3–5 years of banquet or event management experience in a luxury hospitality or private club environment.
Strong leadership and interpersonal skills with a polished, professional demeanor.
Exceptional organizational and time-management skills, with the ability to manage multiple events simultaneously.
Excellent verbal and written communication skills.
Proficiency in event software, POS systems, and Microsoft Office.
Flexible schedule, including evenings, weekends, and holidays as required.

Responsibilities

Manage banquet events from detailed setup through execution and teardown.
Coordinate room and facility setup and food and beverage service to promote member and guest satisfaction.
Follow and enforce department standards, procedures, and Consistent Performance Processes; revise or create standards and procedures when needed.
Track weekly measurements and take corrective action on failures noted in pre- and post-function reports.
Conduct monthly PEP meetings and attend daily BEO meetings when necessary, discussing the next day's action plan with the Director of Banquets.
Assign daily tasks to team members and ensure they are completed; train and certify team members.
Communicate with the Catering department to ensure BEOs and diagrams are correct.
Forecast weekly labor needs, prepare schedules, and complete payroll.
Complete daily BEO changes and distribute the daily packet; assist with monthly inventory.
Keep staff motivated and engaged and work to improve team efficiency and safety.
Inspect event rooms to ensure setups conform to BEOs and cleanliness standards are met.
Conduct daily uniform checks with team members.
Maintain communication with the banquet chef regarding food production and service.
Notify the Director of Banquet Operations about equipment or personnel shortages and needed service-equipment repairs.
Attend pre-function briefings and conduct them when the Banquet Director is absent.
Ensure scheduled functions take place on time and according to plan.
Remain on duty when closing an event until the last guest and team member has left and the rooms are clean and clear.
Recommend new products or methods of operation.
Provide immediate attention to guest or team member accident victims and notify the Director of Banquet Operations as soon as possible.
Ensure team members follow safety and loss-prevention procedures.
Complete special assignments from the Director of Banquet Operations promptly and accurately.
Perform the duties of the Director of Banquet Operations when required in that person's absence.
Maintain a cordial, efficient, and professional manner with members and guests; lead by example and work cooperatively with supervisors and colleagues.
Report to work on time, as scheduled, and in proper uniform or attire.