Assistant Banking Center Manager - Tanglewood

MidFirst Bank•Houston, TX

About The Position

Assistant Banking Center Managers assist Banking Center Managers with the daily operations of a banking center and provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide valuable customer service. The role also focuses on developing new business and retaining and expanding existing customer relationships. The position supports banking center operations and staff, processes loan applications and customer financial transactions, opens accounts, and sells banking products and services. It develops customer relationships and business through sales, community outreach, and internal collaboration; helps resolve customer questions and concerns; and coaches associates on sales, service, behaviors, and compliance. The Assistant Manager helps ensure audit, regulatory compliance, training, and security procedures are followed and represents the bank professionally. Supervisory duties include coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and preparing and conducting performance evaluations. Banking center standard hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m. Candidates must be available to work weekend hours and extended hours as required. A shift differential is available for certain hours: $5 per hour for Monday through Friday, 5:00 p.m. to 6:00 p.m., and Saturday, 12:00 p.m. to 1:00 p.m.

Requirements

At least three years of successful sales experience in an incentive-driven or relational selling environment, with demonstrated success meeting and exceeding goals.
Supervisory abilities, including leadership, sound decision-making, motivating others, and addressing conflict positively and productively.
Ability to proactively participate in a sales program and meet or exceed sales and referral activity expectations.
Availability to work weekends and/or extended hours as required.
Proficiency with Microsoft applications, including Word, Outlook, and Excel.
Must have a current Notary commission or be willing to obtain one, including completing the application and obtaining a bond and notary seal at the bank’s expense.
Ability to stand or sit for long periods, type, and perform repetitive motions.
Ability to lift and carry cash drawers, coin bags, and boxes weighing up to 25 pounds.

Nice To Haves

Previous banking experience is preferred.
Extensive knowledge of banking products and services.
Fluent verbal and written English/Spanish bilingual skills.
Sales management experience within a retail banking environment.

Responsibilities

Assist with overseeing banking center operations and support staff through answering questions, coaching, encouragement, feedback, and constructive criticism.
Process loan applications and customer-originated financial transactions, open accounts, and sell banking products and services.
Build and maintain client relationships and identify and satisfy client needs through financial product and service sales.
Generate sales leads through community outreach, develop business partners, and build internal relationships.
Assist clients with account concerns and questions, explain service charges, statement problems, and product features, and resolve complex or sensitive issues.
Coach associates on appropriate behaviors, sales techniques, service expectations, and compliance guidelines to build an engaged and enthusiastic team.
Ensure banking center audit and compliance procedures are followed while maintaining high customer service standards.
Ensure required regulatory compliance and training for sales and service responsibilities are completed for the manager and associates.
Ensure security measures are followed for bank opening and closing procedures.
Represent the bank in a positive, courteous, friendly, and professional manner.
Perform supervisory duties, including coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and preparing and conducting performance evaluations.