Retail Banking - Assistant Bank Manager

Independent Bank • Traverse City, MI

17d

About The Position

The Assistant Bank Manager supports the daily operations of a full-service branch by assisting with staff leadership, client service, operational excellence, and sales activities. The role includes hands-on development of team members and oversight of branch operations when the Bank Manager is absent. The position also supports branch growth initiatives and helps clients with banking products and services.

Requirements

• High school diploma.
• At least 1 year of direct or indirect leadership experience.
• Adhere to applicable regulatory compliance and personnel policies, including Bank Secrecy Act (BSA), confidentiality, information security, and ethical standards; complete required online compliance and regulatory courses.
• Excellent interpersonal, presentation, and communication skills.
• In-depth knowledge of Independent Bank products and services, with the ability to provide excellent client service and refer clients to appropriate departments or staff for additional products.
• Ability to demonstrate and train Bank clients and prospects on deposit products at their place of business.
• Represent the Bank in the community through good customer relations.
• Availability to travel throughout the region or state to work at other branches or attend meetings.

Nice To Haves

• 3 or more years of banking experience preferred.

Responsibilities

• Support daily branch operations, including administration policies and procedures, audits, staffing and scheduling, coaching, and client escalations.
• Share responsibility with the Branch Manager for developing branch staff through training, coaching, performance evaluations, and disciplinary actions.
• Provide training on new products and services to clients and staff.
• Assist clients with account migration from other banks, account maintenance, and loan support.
• Serve as the primary back-up for teller line operations.
• Act as a point of contact for branch personnel and customers with operational questions, including questions involving override authority.
• Support branch growth initiatives, including promoting Independent Bank.
• Participate in special projects related to product conversions and new product development.
• Assist with complex transactions, including overrides and functions requiring additional authorization levels.
• Oversee branch operations and ensure continuity of service in the Bank Manager's absence.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.
• Accommodating and flexible paid time off.
• Knowledgeable, goal-driven, and exciting colleagues.
• Exposure to different areas of banking and opportunities to work with industry leaders.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED