Assistant Bank Manager

Brooks Bank•Newcastle, OK

1d•Onsite

About The Position

The Assistant Bank Manager partners with the Bank Manager to make a proactive impact on employees and customers. This hourly, in-person role reports to the Bank Manager and supports the management, development, operations, sales, and customer service of a bank location. The position includes coaching and supervising employees, managing schedules and expenses, ensuring compliance with bank policies, maintaining operational soundness, and contributing to community engagement and growth in deposits and loans. Training includes in-person instruction, hands-on practice in a Learning Lab, observation at a bank location, and online courses. The employee must successfully complete teller training before operating a teller drawer. Full-time employees work 40 hours per week within the stated operating hours: Monday through Friday, 7:15 a.m. to 6:15 p.m., and Saturday, 7:45 a.m. to 12:15 p.m. Availability to work weekend hours is required.

Requirements

High school diploma or equivalent.
Teller or related experience at a bank or credit union.
Proven knowledge of banking products and services, standard banking procedures, and regulations.
Excellent verbal and written communication skills, including the ability to present information professionally and clearly.
Careful attention to detail and strong organizational skills.
Strong work ethic and high integrity.
Successfully complete teller training before being assigned to operate a teller drawer.
Reside in Oklahoma.
Pass a background and credit check.
Be available to work weekend hours.

Responsibilities

Coach employees to identify opportunities with customers.
Manage employee work schedules, monitor overtime, and assign tasks as needed.
Train and supervise employees to support operational, sales and service, and professional development.
Manage bank location expenses.
Ensure employees follow bank policies and procedures.
Participate in community events.
Promote positive employee morale and a culture of ownership.
Resolve customer complaints and questions.
Maintain operational excellence and soundness at the bank location.
Prepare the team and location for annual regulatory audits.
Partner with the communications team to maximize community impact.
Guide employees through escalated or difficult workplace situations.
Greet customers and foster a welcoming, customer-focused environment.
Process routine customer transactions and assist employees with more complex transactions.
Respond to customer needs and create positive solutions.
Generate non-interest income.
Grow market share in deposits and loans.