Assistant AM Food & Beverage Manager

The Observatory Sun Valley, A Viceroy Resort • Ketchum, ID

3d • Onsite

About The Position

The AM Assistant Food & Beverage Manager assists with coordinating, supervising, and operating multiple food and beverage outlets throughout the resort, with a primary focus on breakfast, lunch, and morning service. The role supports exceptional service standards, operational efficiency, financial performance, and elevated guest experiences aligned with Viceroy standards.

Reporting directly to the Restaurant General Manager, the manager works with other Food & Beverage leaders to support restaurant, lounge, bar, café, banquet, pool, and special event operations. The position leads by example through active floor presence, team development, operational leadership, and a focus on guest satisfaction and consistent luxury hospitality execution.

The role is primarily scheduled for morning and daytime shifts, with flexibility to work evenings, weekends, holidays, and other shifts as business needs require. The position is at Viceroy's forthcoming Sun Valley resort in Ketchum, Idaho.

Requirements

• Supervisory or leadership experience is required.
• Strong guest service, communication, leadership, and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
• Ability to handle guest concerns and operational challenges professionally, using sound judgment and composure.
• Knowledge of restaurant operations, labor management, scheduling, payroll, and service standards.
• Strong operational leadership skills, including the ability to lead strategically and hands-on during service.
• Ability to communicate effectively, verbally and in writing, with guests, employees, and leadership at all levels.
• Maintain a positive, professional, and service-oriented demeanor.
• Ability to stand and move throughout the entire shift.
• Ability to work a flexible schedule that includes mornings, evenings, weekends, holidays, and varying shifts based on operational demands.
• Maintain confidentiality and professionalism in guest and operational matters.
• Food Handler and alcohol service certifications are required, or the ability to obtain them upon hire.

Nice To Haves

• Previous food and beverage leadership experience in a hotel, resort, restaurant, or luxury hospitality environment.
• Previous multi-outlet food and beverage experience.

Responsibilities

• Assist in overseeing daily operations of multiple food and beverage outlets in partnership with department leadership.
• Supervise, support, coach, and develop front-of-house food and beverage team members.
• Maintain an active operational presence on the floor during service periods to support guests and team members.
• Monitor service quality, cleanliness, presentation, and operational standards throughout all outlets.
• Respond promptly and professionally to guest concerns, service recovery situations, and operational challenges.
• Collaborate with Food & Beverage Managers, Culinary leadership, and other resort departments to support seamless operations and consistent service.
• Assist with scheduling, labor management, payroll review, tip reporting, and productivity controls.
• Support forecasting, revenue management, cost controls, and labor planning with department leadership.
• Assist with hiring, onboarding, training, coaching, and performance management of front-of-house team members.
• Ensure team members are trained on SOPs, service standards, safety procedures, and operational expectations.
• Assist with menu knowledge training, wine and beverage education, and service development initiatives.
• Ensure compliance with local liquor laws, health department standards, sanitation procedures, and company policies.
• Monitor requisitions, inventory usage, outlet supplies, and operational organization standards.
• Support banquet, pool, lounge, restaurant, café, and special event operations as business demands require.
• Assist in preparing operational reports, action plans, schedules, payroll documentation, and departmental communications.
• Communicate and work as a team to support operational efficiency throughout all food and beverage outlets.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Promote guest satisfaction through professionalism, responsiveness, and attention to detail.
• Perform other duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed