Assistant Account Manager - National Retail Accounts

Peterson Wholesale • Auburn, WA

18h • $36 - $41

About The Position

The Assistant Account Manager supports Account Managers in managing and growing an assigned portfolio of national retail accounts. The role handles day-to-day buyer communications, supports commercial activity, assists with order and service coordination, and helps identify opportunities to grow revenue within existing accounts. It is a development role intended to build the skills, product knowledge, and retail account expertise needed to advance into a full Account Manager position.

The position develops knowledge of Peterson’s product assortment, including cheese, charcuterie, and specialty food categories, and stays current on new products, seasonal offerings, and promotional programming. It works with Customer Success and Sales Operations on order accuracy, issue resolution, and buyer service needs, while sharing account feedback and market observations with Account Managers and supporting forecasting, account planning, and reporting.

Requirements

• At least 2 years of sales, account management, or customer-facing experience in specialty food, grocery, or a related field.
• Genuine interest in specialty food and specialty grocery retail, with willingness to develop deep product knowledge.
• Strong organizational skills and ability to manage multiple accounts and priorities simultaneously.
• Excellent communication and interpersonal skills.
• Self-motivated, with the ability to work independently and as part of a collaborative account team.

Nice To Haves

• Prior experience in a retail sales support or account coordination role in food or distribution.
• Familiarity with CRM tools and account planning processes.
• Knowledge of Pacific Northwest specialty or regional grocery accounts.
• College degree preferred.

Responsibilities

• Support Account Managers in managing day-to-day buyer relationships and provide timely, accurate, and professional responses to chain accounts.
• Serve as a primary point of contact for assigned accounts, handling routine buyer inquiries, order follow-ups, and communications within established SLA timeframes.
• Communicate pricing changes, policy updates, and operational changes to assigned accounts in support of Account Managers.
• Maintain accurate and timely customer and sales team data in the system.
• Help identify and act on revenue growth opportunities within existing accounts, including new SKU introductions and program expansion.
• Support new account onboarding and participate in trade shows, buyer meetings, and customer events.
• Develop product knowledge across cheese, charcuterie, and specialty food categories, including new products, seasonal offerings, and promotional programs.
• Coordinate with Customer Success and Sales Operations on order accuracy, issue resolution, and buyer service needs.
• Communicate account feedback and market observations to the Account Manager.
• Support forecasting, account planning, and reporting.

Benefits

• Medical, dental, and vision insurance plans are available to eligible employees and their covered dependents.
• Employer-paid basic life insurance of $25,000, with additional voluntary coverage options.
• 401(k) retirement plan; employees may contribute after 30 days of employment, and the company matches approximately $0.30 per dollar up to 6% of eligible income.
• A dedicated financial partner is available to support investment education and planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed