Asset Protection Specialist (Part Time), Nellis

Green Thumb•Las Vegas, NV

About The Position

Green Thumb Industries and RISE Dispensaries are seeking an Asset Protection Specialist to provide a welcoming, hospitality-focused presence at the dispensary while helping maintain safety, security, and compliance. The role combines customer service, guest check-in, safety leadership, and operational support. Asset Protection Specialists are expected to be approachable, professional, alert, and mobile throughout their shifts, helping create a friendly, concierge-style experience for guests and a safe environment for team members. The position operates in a fast-paced, patient- and customer-facing retail environment. Duties may take place indoors and outdoors, including in varying weather conditions, and may involve exposure to cannabis or allergens present in cannabis environments. This is an active, non-desk role requiring extended periods of standing, walking, and remaining alert.

Requirements

Strongly preferred: at least one year of customer-facing or concierge experience.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Pass all required background checks, including state-specific cannabis employment checks.
Possess a valid driver's license or state ID.
Be at least 21 years old and meet all state-specific cannabis employment requirements.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Be able to remain alert and responsive for prolonged periods, up to the duration of a scheduled shift or workday.
Move throughout the dispensary to fulfill work assignments and assist patients or customers, and remain stationary when required by business needs.
Communicate directly with individuals and groups.
Operate a point-of-sale system, computer, and office productivity equipment, and use online programming and software, including word processing, database management, spreadsheets, and email.
Inspect and receive detailed information, including customers' dates of birth, order information, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move materials in storage areas.
Stand or walk for extended periods, up to the duration of a scheduled shift or workday, and work indoors and outdoors.
Have a friendly, professional demeanor and excellent interpersonal skills.
Remain calm and empathetic in stressful situations and consistently demonstrate excellent customer service.
Establish and maintain effective working relationships with all employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, including when handling confidential information, and comply with HIPAA requirements.

Nice To Haves

Familiarity with point-of-sale systems and/or compliance technology.
Security, military, or law enforcement experience, paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Greet visitors warmly and positively, manage check-in professionally and efficiently, and uphold compliance standards.
Set a welcoming tone for customers and provide basic concierge support by answering common questions and directing traffic.
Maintain a visible, approachable, and responsive presence to deter incidents and promote calm and order.
Monitor the store entry and exit, site perimeters, and other premises areas for safety, comfort, and compliance.
De-escalate situations using empathy, tact, and clear communication.
Support team members and store operations on safety, cleanliness, compliance, and guest flow; escort customers and visitors as needed.
Remain alert and mobile, and report and respond urgently and appropriately to safety, security, or compliance incidents.
Support emergency preparedness and procedures, including fire, evacuation, and weather response.
Conduct visual inspections and checks in accordance with standard operating procedures to maintain a secure, hazard-free environment.
Build relationships and mutual trust with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks transparently and discreetly.
Support training for new Asset Protection Specialist team members, modeling warm, professional, and compliant behavior.
Perform other duties as assigned.