Asset Protection Specialist (Part Time)

Green Thumb•Philadelphia, PA

About The Position

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) is a visible, approachable presence who combines hospitality, customer service, and safety leadership. The role welcomes guests, supports an elevated concierge-style dispensary experience, and helps maintain a safe, respectful, compliant environment for customers and team members. APS team members remain alert and mobile throughout their shifts, regularly engaging with guests, monitoring site activity, and supporting dispensary operations rather than working at a desk.

Requirements

Meet scheduling and availability requirements, including availability for varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Pass required background checks, including state-specific cannabis employment checks.
Possess a valid driver's license or state ID.
Be at least 21 years old and meet all state-specific cannabis employment requirements.
Remain compliant with legal and company regulations for working in the cannabis industry.
Remain alert and responsive for prolonged periods, potentially for the duration of a scheduled shift or workday.
Move throughout the dispensary to fulfill assignments and assist patients or customers in different locations; remain stationary when required by business needs.
Communicate directly with individuals and groups.
Operate point-of-sale systems, computers, and office productivity equipment, including software for word processing, databases, spreadsheets, and email.
Inspect and receive detailed information, including customer or patient dates of birth, order information, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move items in storage areas.
Stand or walk for extended periods, potentially for the duration of a scheduled shift or workday, and work indoors and outdoors.
Have a friendly, professional demeanor and excellent interpersonal skills.
Remain calm and empathetic in stressful situations and consistently demonstrate excellent customer service.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, handle confidential information appropriately, and comply with HIPAA requirements.

Nice To Haves

At least one year of customer-facing or concierge experience.
Familiarity with point-of-sale systems and/or compliance technology.
Security, military, or law enforcement experience, when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Greet visitors warmly and positively, manage check-in professionally and efficiently, and uphold compliance standards.
Help create a welcoming customer experience by answering common questions and directing guest traffic.
Maintain a visible, approachable, and responsive presence to deter incidents and promote calm and order.
Monitor the premises, including entrances, exits, and site perimeters, for safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Support team members and store operations with safety, cleanliness, compliance, and guest flow, including escorting customers and visitors.
Remain alert and mobile, and report and respond appropriately and urgently to safety, security, or compliance incidents.
Support emergency procedures and preparedness, including fire, evacuation, and weather response.
Conduct visual inspections and checks according to standard operating procedures to maintain a secure, hazard-free environment.
Build trusting relationships with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks transparently and discreetly.
Support training for new APS team members by modeling warm, professional, and compliant behavior.
Perform other duties as assigned.