Asset Protection Specialist (Part Time)

Green Thumb•Philadelphia, PA

About The Position

Green Thumb Industries (GTI) and RISE Dispensaries are hiring an Asset Protection Specialist to provide a welcoming, concierge-style experience while helping maintain safety, security, compliance, and a calm environment at the dispensary. The role combines hospitality, customer service, and safety leadership. Asset Protection Specialists are expected to be active, professional, approachable, and mobile throughout their shifts, supporting guests, team members, and store operations. The specialist greets visitors, manages check-in, provides basic assistance, monitors the premises, responds to incidents, and supports emergency preparedness. They collaborate with store teams and leadership, communicate observations discreetly, and may help train new Asset Protection Specialist team members. The position is in a fast-paced, customer-facing retail environment, with possible outdoor duties in varying weather and potential exposure to cannabis or allergens. GTI's mission is to promote well-being through the power of cannabis. The company describes its values as humility, hard work, gratitude, transparency, collaboration, and a growth mindset. GTI states that it is committed to an inclusive culture and to creating economic opportunities in communities disproportionately affected by the war on drugs, and identifies itself as an equal opportunity workplace.

Requirements

Must be at least 21 years old and meet all state-specific cannabis employment requirements.
Must pass required background checks, including state-specific cannabis employment checks.
Must possess a valid driver's license or state ID.
Must meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Must have reliable and dependable attendance.
Must remain compliant with legal and company regulations for working in the cannabis industry.
Must be able to remain alert and responsive for prolonged periods, including up to the duration of a scheduled shift or workday.
Must be able to move throughout the dispensary to complete assignments and assist customers in different locations, and remain stationary when business needs require it.
Must be able to communicate directly with individuals and groups.
Must be able to operate a point-of-sale system, computer, and other office productivity equipment, and use online programming and software such as word processing, database, spreadsheet, and email applications.
Must be able to inspect and receive detailed information, including customer dates of birth, order information, and inquiries.
Must be able to move inventory and materials weighing up to 30 pounds independently and position oneself to move items in storage areas.
Must be comfortable standing or walking for extended periods, up to the duration of a scheduled shift or workday, and working indoors and outdoors.
Must have a friendly, professional demeanor and excellent interpersonal skills.
Must be able to remain calm and empathetic in stressful situations and consistently demonstrate excellent customer service.
Must be able to establish and maintain effective working relationships with employees.
Must listen well and communicate effectively, verbally and in writing, with varied audiences.
Must understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Must follow instructions and incorporate constructive feedback from managers.
Must demonstrate professionalism and integrity, handle confidential information appropriately, and comply with HIPAA requirements.

Nice To Haves

At least one year of customer-facing or concierge experience is strongly preferred.
Familiarity with point-of-sale systems and/or compliance technology is preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Greet guests warmly and create a positive first impression.
Manage guest check-in professionally and efficiently while maintaining compliance standards.
Set a welcoming atmosphere and provide basic concierge support by answering common questions and directing traffic.
Maintain a visible, approachable presence to deter incidents and support a calm and orderly environment.
Monitor the store entry and exit, site perimeters, and other areas of the premises for safety, comfort, and compliance.
De-escalate situations using empathy, tact, and clear communication.
Support team members and store operations in safety, cleanliness, compliance, and guest flow, including escorting customers and visitors.
Remain alert and mobile throughout the shift and respond appropriately and urgently to safety, security, or compliance incidents.
Support emergency procedures and preparedness, including fire, evacuation, and weather response.
Conduct visual inspections and checks in accordance with standard operating procedures.
Build relationships and mutual trust with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks transparently and discreetly.
Support training of new Asset Protection Specialist team members by modeling warm, professional, compliant behavior.
Perform other duties as assigned.