Asset Protection Specialist (Part Time)

Green Thumb•Reno, NV

About The Position

The Asset Protection Specialist (APS) at Green Thumb Industries and RISE Dispensaries provides a welcoming, concierge-style guest experience while helping maintain a safe, orderly, and compliant dispensary. This active, customer-facing role combines hospitality, customer service, and safety leadership. APS team members greet and check in visitors, provide basic assistance, maintain a visible and mobile presence, monitor the premises, help de-escalate situations, and support store teams with safety and guest flow. The role also includes responding to incidents, supporting emergency preparedness, conducting visual inspections, and helping train new APS team members. The position is based in a fast-paced retail environment, with duties indoors and outdoors and potential exposure to cannabis and allergens. APS team members are regularly on their feet and may need to work outdoors in varying weather conditions. They must be able to remain alert, move around the dispensary, communicate with individuals and groups, use office and point-of-sale technology, inspect customer and order information, and move materials weighing up to 30 pounds.

Requirements

Meet scheduling and availability needs, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Be at least 21 years old and meet all state-specific cannabis employment requirements.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Remain alert and responsive for prolonged periods, including up to the duration of a scheduled shift or workday.
Move around the dispensary to fulfill work assignments and assist patients or customers; remain stationary when required by business needs.
Communicate directly with individuals and groups.
Operate a point-of-sale system, computer, and office productivity equipment, and use online programming and software such as word processing, database management, spreadsheets, and email.
Inspect and receive detailed information, including customer dates of birth, order information, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move materials in storage areas.
Stand or walk for extended periods, up to the duration of a scheduled shift or workday, and work indoors and outdoors.
Maintain a visible and mobile presence throughout the shift.
Demonstrate a friendly, professional demeanor and excellent interpersonal and customer service skills.
Remain calm and empathetic in stressful situations.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive feedback from managers.
Demonstrate professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Nice To Haves

At least one year of customer-facing or concierge experience.
Familiarity with point-of-sale systems and/or compliance technology.
Security, military, or law enforcement experience when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Greet visitors warmly and manage check-in professionally and efficiently while upholding compliance standards.
Set a welcoming tone for customers, answer common questions, and direct guest traffic.
Maintain a visible, approachable, and responsive presence to deter incidents and help ensure a calm and orderly environment.
Monitor the store entry and exit, site perimeters, and other areas of the premises for safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Support team members and store operations on safety, cleanliness, compliance, and guest flow, including escorting customers and visitors.
Remain alert and mobile and promptly report and respond to safety, security, or compliance incidents.
Support emergency procedures and preparedness, including fire, evacuation, and weather responses.
Conduct visual inspections and checks according to standard operating procedures to maintain a secure, hazard-free environment.
Build relationships and mutual trust with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks with transparency and discretion.
Support training of new APS team members by modeling warm, professional, and compliant behavior.
Perform other duties as assigned.