Asset Protection Specialist (Part Time)

Green Thumb•Reno, NV

About The Position

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) provides a welcoming, concierge-style guest experience while supporting safety, security, compliance, and store operations. This is a dynamic, customer-facing role that combines hospitality, customer service, and safety leadership. APS team members are expected to be approachable, professional, physically ready to respond with urgency, and visible and mobile throughout their shift rather than working at a desk. The role involves welcoming and checking in visitors, offering basic assistance, monitoring the premises, de-escalating situations, responding to incidents, supporting emergency preparedness, and collaborating with store teams. The position takes place in a fast-paced retail environment, with some outdoor duties in varying weather conditions and possible exposure to cannabis or allergens.

Requirements

Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Pass required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Be at least 21 years old and meet all state-specific cannabis employment requirements.
Remain compliant with applicable legal and company regulations for working in the cannabis industry.
Remain alert and responsive for extended periods.
Move throughout the dispensary and remain stationary when required to meet business needs.
Communicate directly with individuals and groups.
Operate a point-of-sale system, computer, and other office productivity machinery, and use online programming and software including word processing, database management, spreadsheet applications, and email.
Inspect and receive detailed information such as customer dates of birth, order information, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move inventory and materials in storage areas.
Stand or walk for extended periods, up to the duration of a scheduled shift or workday, and work indoors and outdoors.
Demonstrate a friendly, professional demeanor and excellent interpersonal and customer service skills.
Remain calm and empathetic in stressful situations.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, handle confidential information appropriately, and comply with HIPAA requirements.

Nice To Haves

At least one year of customer-facing or concierge experience is strongly preferred.
Familiarity with point-of-sale systems and/or compliance technology is preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Greet visitors warmly and create a positive first impression.
Manage guest check-in professionally and efficiently while upholding compliance standards.
Answer common questions, direct traffic, and provide basic concierge-level support.
Maintain a visible, approachable presence to deter incidents and support a calm, orderly environment.
Monitor store entry and exit areas, site perimeters, and other parts of the premises for safety, comfort, and compliance.
De-escalate situations using empathy, tact, and clear communication.
Support team members and store operations in safety, cleanliness, compliance, and guest flow, including escorting customers and visitors.
Remain alert and mobile and report and respond appropriately and urgently to safety, security, or compliance incidents.
Support emergency procedures and preparedness, including fire, evacuation, and weather response.
Conduct visual inspections and checks in accordance with standard operating procedures.
Build relationships and mutual trust with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks transparently and discreetly.
Support training of new Asset Protection Specialist team members.
Perform other duties as assigned.