Asset Protection Specialist Full-Time - Fort McMurray

The Home Depot•Alberta, MN

4d•Onsite

About The Position

The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime, and for supporting safety and environmental program compliance in assigned stores. The APS drives execution of the company’s internal and external theft and fraud strategy and uses various tools to minimize loss. The role requires integrity, responsiveness to asset protection and operational concerns raised by associates, and a focus on store-specific business objectives. The APS builds relationships with asset protection and store leaders, communicates with associates, and helps foster a shrink-elimination culture. The role includes investigating shoplifting, supporting safety and environmental compliance, checking physical security, documenting apprehensions and recoveries, preserving evidence, and interacting with law enforcement and courts. The APS also uses CCTV and exception reports, audits electronic article surveillance systems, tests building alarms, conducts surveillance when required, and supports training, awareness, and the AP Team Plan. The position reports to an Asset Protection Supervisor or District Asset Protection Manager. Some travel is required, including possible travel to various stores in the market area. Work takes place in a warehouse environment that may be dusty and noisy, with drafts and changing interior temperatures. The schedule is flexible and may include evenings and weekends. Physical activities may include standing and walking for extended periods, bending, stooping, reaching, twisting, lifting, pushing, pulling, moving merchandise and tools, climbing ladders, and responding quickly to announcements. The role also involves moving around the store, communicating with and assisting associates and customers, and operating a computer and other technology.

Requirements

High school diploma or GED.
At least 1 year of experience as a retail-related Loss Prevention Investigator or equivalent is preferred.
Where applicable, maintain a valid and up-to-date security guard license and/or private investigator license.
Must have access to a vehicle.
Ability to communicate and negotiate effectively with people at all organizational levels, inside and outside the organization.
Ability to analyze situations and resolve issues creatively and innovatively.
Proven ability to lead and drive complex projects to completion.
Exceptional knowledge of Word, Excel, PowerPoint, and Microsoft Office.
Excellent verbal and written communication skills.
Strong work ethic, sense of responsibility, and confidentiality, with the ability to work independently.
Ability to complete multiple assigned tasks with minimal supervision.
Ability to perform the physical activities described, including extended standing and walking, lifting and moving items, and climbing a ladder.
Ability to work a flexible schedule that may include evenings and weekends.

Nice To Haves

Bilingualism in French and English is an asset.

Responsibilities

Communicate with the Asset Protection Specialist Supervisor and Market Asset Protection Manager about internal and external investigations and store physical security.
Maintain open communication with store management and associates and partner with store management to address asset protection issues.
Promote a shrink-elimination culture and participate in the In Focus program.
Detain and interview people apprehended for shoplifting in accordance with local laws and company procedures.
Drive execution of store safety programs and validate compliance with company safety and environmental standards and policies.
Check facility physical security to prevent and deter theft and fraudulent activity.
Write reports documenting apprehensions and recoveries, preserve evidence, and interact with law enforcement.
Represent The Home Depot professionally in court-related procedures.
Meet Home Depot and asset protection training and certification requirements.
Create associate awareness about internal and external theft, operational deficiencies, shrink issues, and physical security.
Support the AP Team Plan.
Use CCTV and exception reports, audit Electronic Article Surveillance systems, test building alarm systems, and conduct surveillance when required.
Set objectives, communicate expectations, act with urgency on priorities, and take ownership of initiative and process outcomes.
Use financial indicators and metrics to measure performance.
Use sound judgment and make timely decisions; respond to internal customers with a high level of responsiveness.
Demonstrate behaviors consistent with The Home Depot values and stand up for what is right.
Build and maintain effective partnerships across organizational boundaries to share information.
Travel to stores in the market area as required.
Move around the store and communicate with and assist associates and customers.
Operate a computer and other technology.