Asset Protection Specialist (Full Time)

Green Thumb•Hanover, PA

About The Position

Green Thumb Industries and RISE Dispensaries are seeking an Asset Protection Specialist to provide a welcoming, concierge-style guest experience while supporting safety, security, compliance, and store operations. The role combines hospitality, customer service, and safety leadership. Asset Protection Specialists maintain a visible, mobile presence throughout the dispensary, help guests feel safe and cared for, and model the company’s culture and brand values. The position is in a fast-paced, patient- and customer-facing retail environment. Duties may take place indoors and outdoors, including in varying weather conditions, and may involve exposure to cannabis or allergens present where cannabis is prevalent. The role requires standing or walking for extended periods and remaining alert and responsive throughout a shift.

Requirements

At least 21 years old and compliant with all state-specific cannabis employment requirements.
Pass all required background checks, including state-specific cannabis employment checks.
Possess a valid driver’s license or state ID.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, as needed for business needs.
Maintain reliable and dependable attendance.
Remain compliant with legal and company regulations for working in the cannabis industry.
Be able to remain alert and responsive for extended periods, including up to the duration of a scheduled shift or workday.
Be able to move about the dispensary and assist customers in different locations, and remain stationary when required by business needs.
Be able to communicate directly with individuals and groups.
Be able to operate a point-of-sale system, computer, and office productivity equipment, and use online programming and software such as word processing, database management, spreadsheets, and email.
Be able to inspect and receive detailed information, including customer dates of birth, order information, and inquiries.
Be able to move inventory and materials weighing up to 30 pounds independently and position oneself to move materials in storage areas.
Be able to stand or walk for extended periods, up to the duration of a scheduled shift or workday, and work indoors and outdoors.
Have a friendly, professional demeanor and excellent interpersonal skills.
Remain calm and empathetic in stressful situations and consistently demonstrate excellent customer service.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive feedback from managers.
Demonstrate professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Nice To Haves

At least one year of customer-facing or concierge experience is strongly preferred.
Familiarity with point-of-sale systems and/or compliance technology is preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Welcome visitors warmly and manage check-in professionally, efficiently, and in accordance with compliance standards.
Provide basic concierge support by answering common questions and directing guest traffic.
Maintain a visible, approachable, and responsive presence to deter incidents and promote calm and order.
Monitor the store entry and exit, site perimeters, and other areas of the premises for safety, comfort, and compliance.
De-escalate situations using empathy, tact, and clear communication.
Support team members and store operations with safety, cleanliness, compliance, and guest flow, including escorting customers and visitors.
Remain alert and mobile, and report and respond promptly to safety, security, or compliance incidents.
Support emergency preparedness and procedures, including fire, evacuation, and weather responses.
Conduct visual inspections and checks according to standard operating procedures to maintain a secure, hazard-free environment.
Build effective relationships with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks with transparency and discretion.
Support training for new Asset Protection Specialist team members, modeling warm, professional, and compliant conduct.
Perform other duties as assigned.