Asset Protection Specialist (Full Time)

Green Thumb•Hanover, PA

About The Position

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) combines hospitality, customer service, and safety leadership. The APS serves as a welcoming first point of contact for guests and helps create an elevated, friendly, concierge-style dispensary experience while supporting a safe, respectful, and compliant environment. The role requires an active, professional, approachable, and mobile presence throughout the shift, engaging with guests, monitoring site activity, and supporting dispensary operations. The position is in a fast-paced, patient- and customer-facing retail environment, with possible outdoor duties in varying weather and exposure to cannabis or allergens. Green Thumb Industries’ mission is to promote well-being through the power of cannabis. The company describes its values as humility, hard work, gratitude, transparency, collaboration, and a growth mindset grounded in well-being. GTI is committed to an inclusive culture and equal opportunity, and to championing economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement.

Requirements

At least one year of customer-facing or concierge experience is strongly preferred.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Maintain reliable, responsible, and dependable attendance.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Be at least 21 years old and meet all state-specific cannabis employment requirements.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Remain alert and responsive during extended periods.
Move around the dispensary to fulfill assignments and assist patients or customers in different locations.
Remain stationary when required to meet business needs.
Communicate directly with individuals and groups.
Operate point-of-sale systems, computers, and office productivity equipment and software, including word processing, database management, spreadsheets, and email.
Inspect and receive detailed information, including dates of birth, order information, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move inventory and materials in storage areas.
Stand or walk for extended periods, up to the duration of a scheduled shift or workday, and work indoors and outdoors.
Demonstrate a friendly, professional demeanor and excellent interpersonal and customer service skills.
Remain calm and empathetic in stressful situations.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Act professionally and with integrity, including when handling confidential information, and comply with HIPAA requirements.

Nice To Haves

Familiarity with point-of-sale systems and/or compliance technology is preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Greet visitors warmly and positively as the first point of contact.
Manage guest check-in professionally and efficiently while upholding compliance standards.
Create a welcoming guest experience and provide basic concierge support, including answering common questions and directing traffic.
Maintain a visible, approachable, and responsive presence to deter incidents and promote calm and order.
Monitor store entry and exit areas, site perimeters, and other premises areas for safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Support team members and store operations regarding safety, cleanliness, compliance, and guest flow, including escorting customers and visitors.
Remain alert and mobile and report and respond appropriately and urgently to safety, security, or compliance incidents.
Support emergency preparedness and procedures, including fire, evacuation, and weather response.
Conduct visual inspections and checks according to standard operating procedures to maintain a secure, hazard-free environment.
Build relationships and mutual trust with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks with transparency and discretion.
Support training of new Asset Protection Specialist team members by modeling warm, professional, and compliant behavior.
Perform other duties as assigned.