Asset Protection Specialist (Full Time)

Green Thumb•West Mifflin, PA

About The Position

The Asset Protection Specialist (APS) is a visible, welcoming presence at a RISE Dispensary, combining hospitality, customer service, and safety leadership. The role helps create a friendly, concierge-style guest experience while maintaining a safe, orderly, and compliant environment for customers and team members. APS team members remain alert and mobile throughout their shifts, engage with guests, monitor site activity, and support dispensary operations.

Requirements

Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Be at least 21 years old and meet all state-specific cannabis employment requirements.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Remain alert and responsive for extended periods and move throughout the dispensary to fulfill assignments and assist customers.
Be able to remain stationary when required by business needs.
Communicate directly with individuals and groups.
Operate point-of-sale systems, computers, and office productivity equipment and software, including word processing, database, spreadsheet, and email applications.
Inspect and receive detailed information, including customer dates of birth, order information, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move materials in storage areas.
Stand or walk for extended periods, up to the duration of a scheduled shift or workday, and work both indoors and outdoors.
Maintain a visible and mobile presence throughout the shift; the role is not desk-based.
Demonstrate a friendly, professional demeanor and excellent interpersonal and customer service skills.
Remain calm and empathetic in stressful situations.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Nice To Haves

At least one year of customer-facing or concierge experience.
Familiarity with point-of-sale systems and/or compliance technology.
Security, military, or law enforcement experience, paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Welcome guests warmly and manage check-in professionally, efficiently, and in accordance with compliance standards.
Answer common questions, direct guest traffic, and contribute to a positive customer experience.
Maintain a visible, approachable presence to deter incidents and support a calm, orderly environment.
Monitor store entry and exit areas, site perimeters, and other areas of the premises for safety, comfort, and compliance.
De-escalate situations using empathy, tact, and clear communication.
Support team members and store operations with safety, cleanliness, compliance, guest flow, and escorts for customers and visitors.
Respond to and report safety, security, or compliance incidents with urgency and in accordance with procedures.
Support emergency preparedness and response, including fire, evacuation, and weather procedures.
Conduct visual inspections and checks in accordance with standard operating procedures to maintain a secure, hazard-free environment.
Build trusting relationships with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks with transparency and discretion.
Support training for new Asset Protection Specialists by modeling warm, professional, and compliant behavior.
Perform other duties as assigned.