Asset Protection Specialist (Full Time)

Green Thumb•West Mifflin, PA

About The Position

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) is a visible, welcoming presence who helps create an elevated, friendly, concierge-style experience for dispensary guests while supporting safety, compliance, and store operations. This role combines hospitality, customer service, and safety leadership. APS team members greet and check in visitors, provide basic assistance, monitor the premises, respond to incidents, and help maintain a safe and orderly environment. They are expected to stay alert, mobile, and engaged throughout their shift rather than working at a desk.

Requirements

Meet scheduling and availability requirements, including availability for varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Be at least 21 years old and meet all state-specific cannabis employment requirements.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Remain alert and responsive for extended periods and move throughout the dispensary to complete assignments and assist customers.
Be able to remain stationary when required by business needs and communicate directly with individuals and groups.
Operate a point-of-sale system, computer, and other office productivity machinery, including word-processing, database, spreadsheet, and email applications.
Inspect and receive detailed information, including customer dates of birth, order information, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move materials in storage areas.
Stand or walk for extended periods, potentially for the duration of a scheduled shift or workday, and work indoors and outdoors.
Demonstrate a friendly, professional demeanor and excellent interpersonal and customer service skills.
Remain calm and empathetic in stressful situations.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, handle confidential information appropriately, and comply with HIPAA requirements.

Nice To Haves

At least one year of customer-facing or concierge experience is strongly preferred.
Familiarity with point-of-sale systems and/or compliance technology is preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Greet visitors warmly and positively, manage check-in professionally and efficiently, uphold compliance standards, and help establish the RISE Vibe.
Answer common questions, direct traffic, and provide basic concierge-level support.
Maintain a visible, approachable, responsive presence to deter incidents and promote calm and order.
Monitor the premises, including store entrances and exits and site perimeters, for safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Support team members and store operations on safety, cleanliness, compliance, and guest flow; escort customers and visitors as needed.
Remain alert and mobile and report and respond appropriately and urgently to safety, security, or compliance incidents.
Support emergency preparedness and procedures, including fire, evacuation, and weather responses.
Conduct visual inspections and checks according to standard operating procedures to maintain a secure, hazard-free environment.
Build relationships and mutual trust with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks transparently and discreetly.
Support training of new APS team members, modeling warm, professional, and compliant behavior.
Perform other duties as assigned.