Asset Protection Officer, Green Acres - Full Time
About The Position
As an Asset Protection Officer, you provide a visible and welcoming presence that helps create a safe, secure, and service-focused shopping environment. You are stationed at store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to provide a positive experience. This entry-level role combines security and customer service. You greet customers, support team safety, help deter theft, and respond professionally to incidents. You use technology and two-way communication devices to stay connected and support timely responses. The position also involves helping with apprehensions under the direction of Asset Protection leaders, Captains, or Detectives; documenting theft, accidents, audits, and other incidents; conducting operational audits; following company policies and legal standards; responding to medical situations and facilitating basic first aid; and providing testimony in legal proceedings as needed. The role requires prolonged periods of standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, and frequent lifting or moving of up to 30 pounds.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Comfort using technology and two-way communication devices.
- Ability to perform prolonged periods of standing and walking around the store or department.
- Ability to occasionally reach above eye level, stoop, kneel, or crouch.
- Ability to apprehend shoplifters.
- Ability to sustain long periods of time enclosed in surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and create a welcoming first impression.
- Help deter theft, identify suspicious behavior, and support shortage reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety and service.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Accurately and promptly document theft, accidents, audits, and other incidents.
- Conduct operational audits and complete assigned Asset Protection tasks.
- Follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Help facilitate basic first aid for customers and colleagues.
- Use technology and two-way communication devices to stay connected and support timely responses.
- Provide testimony in criminal or civil legal proceedings as needed.
- Review updates and department information and collaborate with colleagues to support customers and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
