Asset Protection Officer, Boston - Downtown - Full Time

Macy's • Boston, MA

2d • $17 - $23 • Onsite

About The Position

As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store.

This entry-level role goes beyond traditional security. Asset Protection Officers help customers and colleagues feel comfortable, confident, and cared for while protecting the business. The role includes greeting customers, supporting team safety, responding calmly during incidents, and working collaboratively with store teams.

Colleagues review department updates, create friendly customer experiences, support one another, and strive to improve their work and contribute to individual and store results. The position uses technology and two-way communication devices and involves operational audits, incident documentation, support for apprehensions, and responses to medical situations. Full-time colleagues are typically scheduled to work 30 or more hours per week; schedules include weekend shifts and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, colleagues, and supervisors.
• Ability to read and understand employment policies, safety rules, and procedures in English.
• Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• Comfort using technology and two-way communication devices.
• Ability to perform prolonged periods of standing and walking around the store or department.
• Ability to occasionally reach above eye level, stoop, kneel, or crouch.
• Must be able to apprehend shoplifters.
• Ability to sustain long periods of time enclosed in surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Close vision, color vision, and ability to adjust focus.
• For jobs in New York, a current New York State Security Guard License is required.

Nice To Haves

• Experience in retail, customer service, security, safety, or asset protection.
• Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
• Prior experience supporting audits, incident documentation, or shortage-reduction efforts.

Responsibilities

• Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
• Greet customers and create a safe, welcoming first impression in key areas of the store.
• Help deter theft, identify suspicious behavior, and support shortage-reduction efforts while maintaining a customer-first approach.
• Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
• Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
• Respond calmly and professionally to incidents, medical situations, and other store needs.
• Document theft, accidents, audits, and other incidents accurately and promptly.
• Conduct operational audits and complete assigned Asset Protection tasks as directed.
• Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
• Help facilitate basic first aid for customers and colleagues during medical situations.
• Provide testimony in criminal or civil legal proceedings as needed.
• Use technology and two-way communication devices to stay connected and support timely response.
• Review updates and department information and collaborate with colleagues to support customer service and store results.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed