Asset Protection Officer, Memorial City - Full Time
About The Position
As an Asset Protection Officer, you provide a visible, welcoming presence that helps create a safe, secure, and service-focused shopping environment. You are stationed at store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify potential risks, support customer and colleague safety, and work with store teams to provide a positive experience. This is an entry-level role focused on customer service, safety, and protecting company assets. You greet customers, support colleagues, monitor for suspicious activity, and respond calmly and professionally to incidents, medical situations, and other store needs. You assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives; document incidents and complete operational audits; and follow company policies and legal standards for apprehensions, searches, evidence, and confidential information. You may also provide testimony in legal proceedings and help facilitate basic first aid. The role requires prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, periods in enclosed surveillance areas, and frequent lifting or moving of up to 30 pounds. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- Comfort using technology and two-way communication devices.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to perform prolonged periods of standing and walking around the store or department.
- Ability to apprehend shoplifters.
- Ability to sustain long periods in enclosed surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage-reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and help create a safe, welcoming first impression.
- Deter theft, identify suspicious behavior, and support shortage-reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Use technology and two-way communication devices to stay connected and support timely responses.
- Follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information.
- Help facilitate basic first aid for customers and colleagues.
- Provide testimony in criminal or civil legal proceedings as needed.
- Review department updates and information, and collaborate with colleagues to support customer and store results.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
